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Want to work for one of the fastest growing companies in London?


This is your opportunity to join the dynamic sales team of Your Golf Travel, Europe's largest golf travel company and one of Britain's fastest growing private business'. YGT is responsible for organising Golf Travel Holidays in and around 22 countries worldwide, to over 250,000 golfers every year. We are looking for an experienced Call Centre Sales and Training Manager to manage the call centre of 40+ energetic sales consultants on a daily basis.

Your Golf Travel is one of the UK's fastest growing private companies, listed in the Sunday Times 'Fast Track 100' 3 times between 2009 and 2011. It also ranked as London's fastest-growing private company. We are planning to launch many other exciting projects in the travel and leisure arena in 2012 and beyond.

Current positions available

About the role

You will work with our close-knit group of planners, designers, integrators, and implementers. Working on a prioritised list of stories, you will collaborate with others to ensure that maximum value is delivered. You will attend daily standup meetings with the development team and participate in bi weekly planning sessions where you will estimate and prioritise stories for the coming sprint.
Your daily rhythm will consist of test-driven development, pair programming, and code reviews. Your tools will include Ruby, Rails, Rspec, Go, JavaScript/CoffeeScript, and Jasmine so you will have to aspire to be a very flexible developer. You will work with our team of developers helping to analyse project requirements and shape the architecture and design of our systems.
Our team structure is relatively flat so the majority of decisions, both technical and otherwise is made by consensus. You must enjoy communicating and collaborating with other team members. As a mid/intermediate developer you will be encouraged to mentor junior team members and take part in regular Kata’s and dojo’s.

About the candidate

You will enjoy looking for problems and be pragmatic in finding solutions. We encourage all team members to take time out during working hours for personal development so successful candidates will be intellectually curious and able to drive their own self development. You will be passionate about agile and not be afraid to tell us how we can continuously improve. You will work in a collaborative way with your colleagues using our core values of respect, courage, and freedom, to motivate each other to think big, experiment freely, and share ideas that enrich the whole team. You will care about standards and be comfortable conducting and receiving code reviews. You will not be afraid to ask questions and will take responsibility for ensuring that the finished product meets its requirements.

The Company

Palatinate Group Limited is a UK-based leisure and holiday specialist and is formed in part by Europe’s largest golf travel business ( and the UK’s largest supplier of spa breaks (
Your Golf is one of the UK's fastest growing private companies, listed in the Sunday Times "Fast Track 100" four consecutive years (at number 6 in 2010). It also ranked as London's fastest-growing private company. launched in 2008 is already the UK's largest supplier of spa breaks and ranked 2nd in the 2012 Sunday Times "Fast Track 100".

Get in touch!

If you think you might be a good fit for our team, get in touch with your CV and a paragraph about yourself: We'll pay competitive rates of pay, depending on your experience, and we run a company share scheme for exceptional members of staff.

Job Title: Customer Services Advisor

Department: Customer Services

Reporting to: Customer Services Supervisor

Location: Farringdon, London

Salary: Dependent on Skills and Experience

Contract: Permanent – Full Time

Hours:Monday to Friday, shift patterns between 8.00 am and 8.00 pm
Saturday working may be required between 9.00 am and 5.00 pm on a rota basis, dependent upon business requirements.


Your Golf Travel is the world’s largest golf travel company and one of the UK’s fastest growing businesses – originally started from a bedroom in Wimbledon, funded by £30k borrowed on credit cards, they moved into their first official offices in Clerkenwell during 2008, and since then the business has been listed for four consecutive years as one of the Sunday Times Fast Track's fastest growing private companies in the UK, now employing nearly 150 people in their Farringdon offices. The Founders last year were nominated for the internationally renowned Ernst & Young Entrepreneurs of the Year award, as well as also being nominated and successfully winning the Spears Wealth Management Award, for Entrepreneur of the Year.

Role to include, but not limited to:

You will be speaking to trade and direct customers concerning pre and post departure inquiries by making changes to a short break, inputting bookings into the system, sending confirmation and processing payments.

  • Checking booking are correct and updated
  • Making amendments to existing bookings and dealing with cancellations
  • Sending out e-mail confirmations
  • Collecting and processing payments
  • Advising clients on pre travel arrangements
  • Dealing with complaints or refunds
  • Checking invoices
  • Dealing with the daily post
  • Negotiating with suppliers
  • Responding to client queries via email and telephone and chat

Required experience:

  • Must be working in a customer service, operations or admin role within the travel industry
  • Be very organised in a multi tasking position
  • Proven ability to work under pressure
  • Good all round knowledge of European travel

Get in touch!

If you think you might be a good fit for this vacancy then get in touch with your CV and a paragraph about yourself:

Want to work for a dynamic, fast paced and rewarding company?

Your Golf Travel is a multi-award winning, high growth company which employs 200 people in our Farringdon HQ. We now boast the title of being the World’s largest golf travel provider in just 10 years of trading, having booked 500,000 golfers and tee-times across 24 countries worldwide each year and counting! We are passionate about our people and training & development feature high on our agenda. With some of the best IT brains in the business our technology platform is improving all the time and you will be working on a bespoke booking system that simplifies the sales process at every stage. Our global brand ambassadors ‘Open Champion’ Darren Clarke and former world number one Lee Westwood help to elevate our business above the rest lending us credibility and clout in the marketplace which enables us to deliver the best golf holidays at the best prices to our customers. The customer experience is paramount for us here at YGT with a focus on delivering the best holidays and breaks money can buy while delivering that helpful and informative YGT touch to each and every customer. But we are not just a golf travel business- we have a variety of other impressive and growing brands under our belt from to and other yet- to- be announced exciting ventures.

What do we want from you?

As a Sales Specialist you need to be a driven, motivated individual who can demonstrate a first class academic career and/or a good track record in sales. An interest in leisure, particularly golf would be preferable but not mandatory. Our country specialists, both domestic and overseas are expected to handle our varied customer database with accuracy, empathy and timeliness. Providing a first class and comprehensive booking service for our clients golfing experience, you will back up your country and venue knowledge (we will train and support you every step of the way) with our bespoke price quoting system. Confident, competitive team player with an eye for detail with good written and verbal communication skills. Good time management and the ability to work under pressure are pre-requisites. A good working knowledge of Google applications would be advantageous, as would a European language where applicable. Does this sound like you?

Key Responsibilities:

  • Effective communication with clients and venues while quoting and confirming bookings
  • Creating your own client database
  • Work closely with the Product team to ensure sales and margin targets are met
  • Collecting customer feedback
  • Taking payments via electronic PDQ systems
  • Handling client generated enquiries ( telephone, email and website )
  • Accurate price quoting
  • Managing your own client database
  • Act as a professional representative of YGT
  • Providing an exceptional customer service to all YGT clients at all times
  • Fulfilling the duties of a Sales Team member with enthusiasm and diligence

In return for this we offer...

  • Lively and vibrant central London office in Farringdon
  • Career progression
  • Training and development
  • Regular free Company golf trips (both domestic and overseas)
  • Company team-building activities
  • Company 20/20 cricket team
  • Sales incentives such as trips to horse racing events, attending live football and rugby games
  • Basic salary: Graduates- £20k, Sales with min three years experience £25-£30k
  • Uncapped commission structure – realistic OTE of £10k in your first 18 months
  • Friday afternoon celebrations a must!

Get in touch!

If you think you might be a good fit for this vacancy then get in touch with your CV and a paragraph about yourself:


The Palatinate Group is committed to attracting, developing and retaining high quality individuals, as we recognise that our people are the foundation to our success. Our people are selected for their ability, experience, potential and ‘can do’ approach to work.

We are an equal opportunities employer. We believe that a diverse workforce has a positive impact on our business, and we promote a philosophy of inclusion. Our work environment draws on the strength of every employee, to encourage an atmosphere of personal and professional growth.

The diversity and variety of our workforce is a source of great pride to everyone at The Palatinate Group. When you join us, we will welcome the unique skills, experience and background you too will bring to our organisation. We believe such diversity gives us a powerful advantage in the marketplace.

We welcome applications from talented people irrespective of their age, gender, ethnic origin, sexual orientation, disability status or socio-economic background.

Employment agencies: The Palatinate Group of companies will not enter any commercial undertaking with any recruitment businesses on the basis of speculatively marketed CVs or telephone calls. The Palatinate Group hereby indemnifies itself against any costs, charges, recruitment fees or other liabilities relating to any recruitment business.

Palatinate Group

Your Golf Travel, Europe’s largest golf travel company and one of Britain’s fastest growing private business. Your Golf Travel is part of the Palatinate Group.