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This is your opportunity to join the dynamic sales team of Your Golf Travel, Europe's largest golf travel company and one of Britain's fastest growing private business'. YGT is responsible for organising Golf Travel Holidays in and around 22 countries worldwide, to over 250,000 golfers every year. We are looking for an experienced Call Centre Sales and Training Manager to manage the call centre of 40+ energetic sales consultants on a daily basis.

Your Golf Travel is one of the UK's fastest growing private companies, listed in the Sunday Times 'Fast Track 100' 3 times between 2009 and 2011. It also ranked as London's fastest-growing private company. We are planning to launch many other exciting projects in the travel and leisure arena in 2012 and beyond.

Current positions available

About the role

You will work with our close-knit group of planners, designers, integrators, and implementers. Working on a prioritised list of stories, you will collaborate with others to ensure that maximum value is delivered. You will attend daily standup meetings with the development team and participate in bi weekly planning sessions where you will estimate and prioritise stories for the coming sprint.
Your daily rhythm will consist of test-driven development, pair programming, and code reviews. Your tools will include Ruby, Rails, Rspec, Go, JavaScript/CoffeeScript, and Jasmine so you will have to aspire to be a very flexible developer. You will work with our team of developers helping to analyse project requirements and shape the architecture and design of our systems.
Our team structure is relatively flat so the majority of decisions, both technical and otherwise is made by consensus. You must enjoy communicating and collaborating with other team members. As a mid/intermediate developer you will be encouraged to mentor junior team members and take part in regular Kata’s and dojo’s.

About the candidate

You will enjoy looking for problems and be pragmatic in finding solutions. We encourage all team members to take time out during working hours for personal development so successful candidates will be intellectually curious and able to drive their own self development. You will be passionate about agile and not be afraid to tell us how we can continuously improve. You will work in a collaborative way with your colleagues using our core values of respect, courage, and freedom, to motivate each other to think big, experiment freely, and share ideas that enrich the whole team. You will care about standards and be comfortable conducting and receiving code reviews. You will not be afraid to ask questions and will take responsibility for ensuring that the finished product meets its requirements.

The Company

Palatinate Group Limited is a UK-based leisure and holiday specialist and is formed in part by Europe’s largest golf travel business (www.yourgolftravel.com) and the UK’s largest supplier of spa breaks (www.spabreaks.com).
Your Golf Travel.com is one of the UK's fastest growing private companies, listed in the Sunday Times "Fast Track 100" four consecutive years (at number 6 in 2010). It also ranked as London's fastest-growing private company. Spabreaks.com launched in 2008 is already the UK's largest supplier of spa breaks and ranked 2nd in the 2012 Sunday Times "Fast Track 100".

Get in touch!

If you think you might be a good fit for our team, get in touch with your CV and a paragraph about yourself: HR@palatinategroup.com. We'll pay competitive rates of pay, depending on your experience, and we run a company share scheme for exceptional members of staff.

This is your opportunity to join the dynamic sales team of Your Golf Travel, Europe’s largest golf travel company and one of Britain’s fastest growing private business’. YGT is responsible for organising Golf Travel Holidays in and around 22 countries worldwide, to over 250,000 golfers every year. Your Golf Travel is one of the UK’s fastest growing private companies, twice listed in the Sunday Times “Fast Track 100” 4 times between 2009 and 2012. It also ranked as London’s fastest-growing private company. We are planning to launch many other exciting projects in the travel and leisure arena in 2013 and beyond.

The Role

As an Overseas Sales Specialist you will be expected to respond promptly to enquiries that are generated by phone, email, the website and our online partners to assist clients in booking all elements of their golfing holiday.
Your Golf Travel aims to offer more than just a booking service. Armed with exceptional venue and product knowledge, our sales team offer a consultancy service for golfers looking to book their next golf holiday. Sales Specialists are expected to establish the client's individual requirements and make recommendations accordingly.ents of their golf holiday.


Key Responsibilities…

  • Selling golf holidays via inbound / outbound leads (Target led)
  • Phone calls (receiving & making calls to clients and venues, minimum numbers in place)
  • Emails (quotes to clients and communication with the venues)
  • Calculating costs & preparing package quotes (including flights)
  • Knowledge of Overseas venues and golf destinations is essential
  • Creating your own client database
  • Managing customer accounts for the Your Golf Travel Database
  • Confirming all bookings with venues and customers
  • Collecting customer feedback
  • Dealing with amendments to booking details where necessary (tee times, group numbers, etc...)
  • Provide an after sales service to clients by offering additional products (transfers, car hire, etc...)
  • Taking payments via electronic payment systems

Required Experience…

  • Excellent communication skills, both written and verbal
  • Essential knowledge of golf and destinations in Europe and Worldwide
  • Full knowledge of GRS/CRS "Armadeus" preferred
  • Competitive nature
  • Proven track record of good time management skills
  • Direct customer service/communication skills and experience
  • Driven and willing to drive sales
  • Proven record of high sales and successfully meeting targets
  • Computer literate in Excel, Google Applications and Word
  • Show good negotiation skills
  • A team player
  • Rapport Building
  • Eye for detail

Ideal Candidate…

The ideal candidate will be a passionate individual with a solid background in a sales and targeted environment, preferably within the travel industry and have knowledge of golf and its associated top venues overseas and in the UK. Someone who is self motivated to achieve their own personal sales targets, but willing to work within a team of others to reach both company and team targets. Positive attitude to all aspects of their work, to help motivate others and a professional manner ensuring they are capable of dealing with a broad spectrum of customers.


Salary / Benefits…

  • The opportunity for career progression
  • Working in a fast-paced fun environment
  • Salary of £30K OTE
  • Company trips to the key venues both in the UK and Overseas

Get in touch!

If you think you might be a good fit for this vacancy then get in touch with your CV and a paragraph about yourself: HR@palatinategroup.com

Job Title: Sales Assistant

Department: Customer Services

Reporting to: Head of Customer Services

Location: Farringdon, London

Salary: Dependent on Skills and Experience

Contract: Permanent – Full Time

Hours: 09.00 – 18.00 (plus shift work & out of hours)

The Position

  • The Sales Assistant will support the sales team with their administration with a view learning the sales role and potentially moving to sales.
  • You will be responsible for responding to existing bookers’ travel enquiries by telephone and email enabling the sales team to maximise sales.
  • You will assist with all pre-departure enquiries which will include general questions about the customers booking, as well as changes, amendment, extras and cancellations.
  • You will maintain the highest levels of service when communicating via telephone, letter or email, and delivering an exceptional customer experience at all times.
  • You will deal with customers, colleagues and external organisations at all levels in an efficient, professional and confident manner to assist with achieving organisational goals, handling in resort queries & complaints according to company procedure, with the aim of resolving these to the satisfaction of all parties whenever possible.

Roles to include, but not limited to:

  • Supporting the sales function
  • Answering after sales telephone calls & email enquiries
  • Adjusting bookings
  • Issuing customer confirmations and some vouchers
  • Identifying & correcting booking discrepancies – rates, dates, tee times etc by liaising with the supplier, sales and customer services departments
  • Contact customers whose deposits & balances are due & collect payments from them
  • Chase venues/suppliers for written confirmations
  • Process on-line bookings
  • Advise clients of errata notifications
  • Resort issues – resolve any issues that a customer may have in resort e.g. payments issues, complaints, service issues – 24hr duty manager on a rota basis
  • Cover team members in periods of absence
  • You will assist in managing any crisis or emergency situation in a professional, proactive and timely manner, communicating effectively with all parties
  • Prioritising workloads and meeting daily targets
  • Ad-hoc administration for your team


Qualifications:

Ideally this role would be open to confident candidates with customer service or sales experience, and those wanting to get in to sales in the future.with good written skills and a confident personality. An interest in golf would be useful.


Experience:

Ideally we would expect any candidates to have at least a years experience in a similar role dealing with customers, and working in a high volume work environment. They must be able to prove their skills in customer service and people skills.
Someone who has worked within the leisure industry would be preferential but not essential. Preferably experience of sharing workloads and working in a large team environment on a daily basis but also worked to their own initiative to meet KPIs and personal goals.

Skills / Abilities:

  • Confident and assertive
  • Exceptional Customer Services proven skills
  • Strong verbal and written communication skills
  • Calm and patient under pressure
  • Ability to build rapport and empathy with customer

Get in touch!

If you think you might be a good fit for this vacancy then get in touch with your CV and a paragraph about yourself: HR@palatinategroup.com

Job Title: Quality Assurance Analyst and Coach

Department: Sales/Telesales (Travel)

Location: Farringdon, London

Contract: Permanent – Full Time

Hours: Full time: 5 days a week between the hours of 8-8, Monday to Sunday

The Position

A new, strategic role to support Your Golf Travel in the objective to maximize sales and customer service on all calls.
We are currently looking to recruit a Quality Analyst to manage and support the development of the quality of call and standards within the Contact Centre. You will be ensuring that the quality of the customer contacts is regularly and robustly assessed and that all staff have the capability to meet the contact centre's service standards and key performance indicators.

Do you have what it takes?

You will need to be a confident coach and somebody that can stand in front of a sales team or a customer service individual to deliver clear, accurate and confident coaching/training off the back of your findings.
You will need to be self motivated and innovative as you will be the lead for all things Quality in the department and could spend days listening to call’s and analysing trends.

Personal Characteristics needed to fulfil the role:

  • Able to define ‘quality’ in contact centre and convert the results into tangible quality monitoring framework
  • Attention to detail
  • Clear and sound written and verbal communication
  • Business acumen
  • Organisational skills
  • Self-motivated
  • Positive
  • Persistent
  • Competitive
  • Adaptable
  • Sociable
  • The applicant should have call centre/travel experience, or an experienced sales background with a passion for golf

Key Duties:

  • Ensure an adequate level of QA is completed and documented across all active departments
  • Monitor calls via Remote, Live, side-by-side and recording platforms
  • Regularly review current QA practices, processes and reports across all departments and to ensure changes are communicated clearly and understood by all involved
  • Provide direct feedback to applicable staff with direction on how to improve and clear recorded coaching
  • Collate, compose and manage the distribution and filing of formal QA reports to ensure this information is available at all times
  • Host regular Quality meetings with the management team with analysis and solutions to improve areas of concern
  • Own the Quality process, assessment forms and reports

Get in touch!

If you think you might be a good fit for this vacancy then get in touch with your CV and a paragraph about yourself: HR@palatinategroup.com

Job Title: Financial/Management Accountant

Department: Finance

Reporting to: Financial Controller

Location: Farringdon, London

Contract: Permanent – Full Time

Hours: Monday-Friday (9.00 a.m. to 6.00 p.m.)

Overall Propose of Position

To provide Financial and management accountancy support to the Financial Controller.

Duties to include the following: (This list is not exhaustive)

  • Management Reporting/ Month end reports
  • Month end processes/ activities
  • Process improvements
  • Balance sheet reconciliations for TB review
  • Cashflow modelling
  • Adhoc reports
  • Currency exposure analysis
  • National Statistics reporting
  • Any other duties as reasonable requested by the Company

Skills/ Attributes:

  • Deadline focused and self-motivated and ability to work unsupervised on own initiative
  • Excellent analytical and interpersonal skills
  • Strong ability to work within a team
  • Logical approach to problem solving
  • Continuous improvement mindset
  • Strong systems/processes background with excellent Excel skills
  • Good organisational and prioritisation skills

Qualifications:

  • CIMA or ACCA (part-qualified)
  • University degree within a financially-related subject would be advantageous
  • At least 2 years relevant experience, preferably within the travel industry
  • Experience of (or earlier advantageous)

Other requirements:

The postholder must be fluent in both written and spoken English, with a clear speaking voice.

Diversity:

The Palatinate Group is committed to attracting, developing and retaining high quality individuals, as we recognise that our people are the foundation to our success. Our people are selected for their ability, experience, potential and ‘can do’ approach to work.

We are an equal opportunities employer. We believe that a diverse workforce has a positive impact on our business, and we promote a philosophy of inclusion. Our work environment draws on the strength of every employee, to encourage an atmosphere of personal and professional growth.

The diversity and variety of our workforce is a source of great pride to everyone at The Palatinate Group. When you join us, we will welcome the unique skills, experience and background you too will bring to our organisation. We believe such diversity gives us a powerful advantage in the marketplace.

We welcome applications from talented people irrespective of their age, gender, ethnic origin, sexual orientation, disability status or socio-economic background.

Get in touch!

If you think you might be a good fit for this vacancy then get in touch with your CV and a paragraph about yourself: HR@palatinategroup.com

Job Title: Customer Services Advisor

Department: Customer Services

Reporting to: Customer Services Supervisor

Location: Farringdon, London

Salary: Dependent on Skills and Experience

Contract: Permanent – Full Time

Hours:Monday to Friday, shift patterns between 8.00 am and 8.00 pm
Saturday working may be required between 9.00 am and 5.00 pm on a rota basis, dependent upon business requirements.

Background:

Your Golf Travel is the world’s largest golf travel company and one of the UK’s fastest growing businesses – originally started from a bedroom in Wimbledon, funded by £30k borrowed on credit cards, they moved into their first official offices in Clerkenwell during 2008, and since then the business has been listed for four consecutive years as one of the Sunday Times Fast Track's fastest growing private companies in the UK, now employing nearly 150 people in their Farringdon offices. The Founders last year were nominated for the internationally renowned Ernst & Young Entrepreneurs of the Year award, as well as also being nominated and successfully winning the Spears Wealth Management Award, for Entrepreneur of the Year.

Role to include, but not limited to:

You will be speaking to trade and direct customers concerning pre and post departure inquiries by making changes to a short break, inputting bookings into the system, sending confirmation and processing payments.

  • Checking booking are correct and updated
  • Making amendments to existing bookings and dealing with cancellations
  • Sending out e-mail confirmations
  • Collecting and processing payments
  • Advising clients on pre travel arrangements
  • Dealing with complaints or refunds
  • Checking invoices
  • Dealing with the daily post
  • Negotiating with suppliers
  • Responding to client queries via email and telephone and chat

Required experience:

  • Must be working in a customer service, operations or admin role within the travel industry
  • Be very organised in a multi tasking position
  • Proven ability to work under pressure
  • Good all round knowledge of European travel

Get in touch!

If you think you might be a good fit for this vacancy then get in touch with your CV and a paragraph about yourself: HR@palatinategroup.com

Your Golf Travel is seeking a dynamic individual to activate partnership and sponsorship deals, both existing and new. Part of the Palatinate Group of companies, Your Golf Travel is the market’s leading provider of golf travel products and experiences, with a global programme of destinations in more than 35 countries. We have experienced rapid growth, with 4 successive listings in the Sunday Times Fast Track 100, and employ more than 150 people in central London offices.

Key Responsibilities…

  • Activation of sponsorship and partnership agreements
  • Planning and delivery of associated marketing campaigns
  • Identification of commercial opportunities

What We're Looking For

Your Golf Travel is expanding its commercial operations department as it seeks to leverage existing and new commercial assets. We need a bright and enthusiastic individual with an appetite to contribute to a fast-growing business. The right candidate will have keen commercial sense and an eye for opportunity, plus the skills to communicate effectively with stakeholders, both internal and external. An interest in sports and travel is very much an advantage but not a prerequisite.


Experience Required

  • B2B commercial relationships and partnerships
  • Marketing
  • Activation of sponsorship and partnership agreements
  • Evaluation of commercial opportunities
  • Creation and presentation of proposals
  • Digital media assets
  • 3 years’ experience in a private/commercial entity
  • Travel industry experience a plus

Technical

  • MS Office (including PowerPoint)
  • Google Applications
  • Start Date: Immediate

    Salary: Experience dependent

    Get in touch!

    If you think you might be a good fit for this vacancy then get in touch with your CV and a paragraph about yourself: HR@palatinategroup.com

This is your opportunity to join the dynamic sales team of Your Golf Travel, Europe’s largest golf travel company and one of Britain’s fastest growing private business’. YGT is responsible for organising Golf Travel Holidays in and around 22 countries worldwide, to over 250,000 golfers every year. Your Golf Travel is one of the UK’s fastest growing private companies, twice listed in the Sunday Times “Fast Track 100” 4 times between 2009 and 2012. It also ranked as London’s fastest-growing private company. We are planning to launch many other exciting projects in the travel and leisure arena in 2013 and beyond.

The Role

As a Sales Specialist you will be expected to respond promptly to enquiries that are generated by phone, email, the website and our white labels products to assist clients in booking all elements of their golf holiday.
Your Golf Travel aims to offer more than just a booking service. Armed with exceptional venue and product knowledge, our sales team offer a consultancy service for golfers looking to book their next golf holiday. Sales Specialists are expected to establish the client's individual requirements and make recommendations accordingly.ents of their golf holiday.

Key Responsibilities…

  • Selling golf holidays via inbound / outbound leads (Target led)
  • Phone calls (receiving & making calls to clients and venues, minimum numbers in place)
  • Emails (quotes to clients and communication with the venues)
  • Calculating costs & preparing package quotes
  • Creating your own client database
  • Managing customer accounts for the Your Golf Travel Database
  • Confirming all bookings with venues and customers
  • Collecting customer feedback
  • Dealing with amendments to booking details where necessary (tee times, group numbers, etc...)
  • Provide an after sales service to clients by offering additional products (transfers, car hire, etc...)
  • Taking payments via electronic payment systems

Key Attributes

  • Excellent communication skills
  • Competitive nature
  • Good time management
  • Driven
  • Dedication
  • Computer literate
  • Negotiator
  • Gregarious
  • Determination
  • Rapport building
  • Eye for detail
  • Confidence

And we have great benefits too!

  • Regular free Company golf trips (both domestic and overseas)
  • Company team-building activities
  • Company 5-a-side football team
  • Company 20/20 cricket team
  • Trips to see the company racehorses
  • Lively and vibrant central London office in Farringdon
  • The opportunity for career progression
  • Basic salary between £18k to £20k
  • Uncapped commission structure – realistic OTE of £10k in your first year.
  • Friday afternoon drinks a must!

Get in touch!

If you think you might be a good fit for this vacancy then get in touch with your CV and a paragraph about yourself: HR@palatinategroup.com

Diversity/Equality

The Palatinate Group is committed to attracting, developing and retaining high quality individuals, as we recognise that our people are the foundation to our success. Our people are selected for their ability, experience, potential and ‘can do’ approach to work.

We are an equal opportunities employer. We believe that a diverse workforce has a positive impact on our business, and we promote a philosophy of inclusion. Our work environment draws on the strength of every employee, to encourage an atmosphere of personal and professional growth.

The diversity and variety of our workforce is a source of great pride to everyone at The Palatinate Group. When you join us, we will welcome the unique skills, experience and background you too will bring to our organisation. We believe such diversity gives us a powerful advantage in the marketplace.

We welcome applications from talented people irrespective of their age, gender, ethnic origin, sexual orientation, disability status or socio-economic background.

Employment agencies: The Palatinate Group of companies will not enter any commercial undertaking with any recruitment businesses on the basis of speculatively marketed CVs or telephone calls. The Palatinate Group hereby indemnifies itself against any costs, charges, recruitment fees or other liabilities relating to any recruitment business.

Palatinate Group

Your Golf Travel, Europe’s largest golf travel company and one of Britain’s fastest growing private business. Your Golf Travel is part of the Palatinate Group.