Terms & Conditions

YourGolfTravel.com is a member of ABTA, ATOL and IATA
YourGolfTravel.com is a member of ABTA, ATOL and IATA
atol_logoWe hold an ATOL licence (9851) which means that your money is safe when you buy an ATOL protected air holiday or flight from us.
abta-number Book with Confidence. We are a Member of ABTA (P6872/Y022X) which means you have the benefit of ABTA’s assistance and Code of Conduct. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. If you buy other travel arrangements such as accommodation only this protection doesn't apply.
iata-logoWe are an IATA Accredited Agent (91-2 8383 5) which gives us authorisation to sell international and/or domestic airline tickets on behalf of accredited airlines.

Introduction

YourGolfTravel.com ("we", "us", "our") is the trading name of Your Golf Travel Ltd whose registered office is at Clerks Court, 18-20 Farringdon Lane, London EC1R 3AU.

The travel arrangements you see on this website or in our brochures are provided by third parties. We do not own, control or operate those third parties or the accommodation, flights, car hire, other transport, golf facilities or other arrangements which you book through us. All travel arrangements which feature on this website or in our brochures are sold by us as an agent for the actual suppliers of the travel arrangements except where we indicate that the travel arrangements are sold by us as a principal or as a package.

In these terms and conditions, Section A applies to sales made by us as agent for the actual principal supplier(s) of travel arrangements; Section B applies to the sale of packages arranged by us; Section C applies to the sale of accommodation only by us acting as a principal; and Section D contains generic terms which apply to all bookings.

Please read these terms and conditions carefully. They set out your rights and our obligations to you.

Section A – Agency Terms

1. Contract

1.1 These are the terms on which we will make a booking on your behalf for the travel arrangement(s) you have selected. When making your booking we will arrange for you to enter into a separate contract with the actual principal supplier of each travel arrangement (e.g. the airline / accommodation company / golf course company / transport services provider) named on your booking confirmation (“Supplier Principal”). If you book multiple travel arrangements, you will have separate contracts with each Supplier Principal.

1.2 As an agent we accept no responsibility for the acts or omissions of the Supplier Principal(s) or for the travel arrangements provided by them. The Supplier Principal’s own terms and conditions will apply to your booking and we advise you to read these carefully as they will contain important information about your booking. Please ask us for copies of these if you do not have them.

1.3 All travel arrangements which feature on our website or in our brochures are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the Supplier Principal of the travel arrangement. We are free to accept that offer on behalf of the Supplier Principal or to reject it. A contract exists as soon as we issue our confirmation of booking.

2. Pricing / Deposit

2.1 We and the Supplier Principals who provide the travel arrangements which you book through us reserve the right before you make your booking to alter the prices of any of the travel arrangements which make up your booking and which are shown in our brochure or on our website. You will be advised of the current price of the travel arrangements that you wish to book before your booking is confirmed and documentation issued.

2.2 When you make your booking you must pay a deposit per person which will be notified to you at the time of booking. The time limit in which you have to pay is variable and will be notified to you at the time of booking. In some instances, depending upon the lead time between your booking date and commencement date, payment may be due in full at the time of booking. Failure to pay your balance in full by the specified deadlines will result in the cancellation of your booking and the application of the cancellation charges referred to below.

2.3 The deposit required will depend on the travel arrangements you choose. The standard deposit is £30 per person for UK breaks and £40 per person for all international breaks. Some Supplier Principals will require full payment at the time of booking, and your golf specialist will advise you at the point of booking if your deposit is more than the standard. Your balance must be paid before the date specified on your travel confirmation which is normally no later than 6 weeks prior to travel for all UK bookings and 8 weeks for all international breaks.

2.4 Full payment will be required should you book within six weeks of travel in the case of a UK break and within eight weeks of travel in the case an international break.

2.5 For group bookings of 12 or more you will have to pay an initial deposit of £200 for the whole booking and the balance of the deposit (calculated as described above) within 28 days.

3. If you make changes to your booking

3.1 If, after confirmation of your booking, you wish to change your booking we will try to arrange this with the relevant Supplier Principal but it will of course be subject to the Supplier Principal's terms and conditions. Further and in any event any request for a change must be made by the person who made the booking - the Lead Contact. You should be aware that changes made to your booking could incur an increase to the cost of your booking and the closer to the start date that changes are made the greater this increase is likely to be. You should contact us as soon as possible if you want to change. Some restrictions beyond our control will prevent any changes from being made prior to the start date of your booking and a loss of all money paid.

4. If you cancel your booking

4.1 If you cancel your booking you will have to pay the cancellation charges of the Supplier Principal, and you will also have to pay our administration costs as set out below. Cancellations must be notified to us in writing via letter to our postal address or alternatively by e-mailing cs@yourgolftravel.com.

More than 42 days prior to departure - Loss of full deposit paid plus any additional cancellation charges from your Supplier Principal(s). (Up to 100% of booking value)

41-29 days inclusive prior to departure - £25 administration fee per person plus loss of full deposit paid and any additional cancellations charges from your Supplier Principal(s). (Up to 100% of booking value)

28-0 days inclusive prior to departure – Full value of booking.

4.2 If you wish to cancel a singular part of your booking, either a component or a passenger, this may be subject to full cancellation terms as above.

5. If your Supplier Principal(s) change or cancel your booking(s)

5.1 Your Supplier Principal(s) may change or cancel your booking(s) in accordance with its terms and conditions. Should it do so we will let you know as soon as we are aware and your position will depend upon the relevant Supplier Principal(s) terms and conditions.

5.2 If you are notified of any change to your travel arrangements by your Supplier Principal(s) directly, it is your responsibility to act upon this information and update us.

6. Financial Protection

6.1 All the package and Flight-Plus holidays we sell come with protection for your money. If you buy a single travel service then this might not apply. Package holidays are protected by the package organiser and we will provide you with their confirmation. Our Flight-Plus holidays are ATOL- protected (our ATOL number is 9851). A Flight-Plus is where you purchase through us, at the same time or within a day of each other, a flight plus overseas accommodation and/or car hire from separate suppliers (i.e. not a package holiday). When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. On all Flight Plus holiday arrangements, your money is ATOL protected meaning that you will be able to continue with your holiday or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of your service providers. Please note however that we have no liability beyond that for insolvency as set out in the ATOL scheme, because we act as agent of the suppliers.

6.2 In respect of our Flight-Plus holidays, we are obliged to tell you:

(i) We or the suppliers of the services you have bought will provide you with the services you have bought (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

(ii) If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

7. Liability

7.1 Your contract for your booking is with the Supplier Principal(s) providing the actual travel arrangement which you booked and those Supplier Principal(s) are responsible for anything which goes wrong with your booking.

7.2 We act only as an agent in making your booking. We do not own or control the travel arrangements which you book. Accordingly, we have no liability or responsibility for anything which goes wrong with your booking unless caused by our own negligence or that of our servants or agents. Since we act solely as an agent processing your booking the only circumstances in which we are likely to be negligent is in relation to the provision of dates or other information between you and the relevant Supplier Principal.

Section B – Package Sales

8. Contract

8.1 Your contract is with Your Golf Travel Limited.

8.2 All packages which we provide are not an offer by us to sell any package, but an invitation to you to make an offer to us. We are free to accept that offer or to reject it. A contract exists as soon as we issue our confirmation of booking.

9. Pricing / Price Changes / Deposit

9.1 We reserve the right before you make your booking to alter the prices of any of the packages which are shown in our brochure or on the website. You will be advised of the current price of the package before your booking is confirmed and documentation issued.



9.2 Should there be any increase in the cost to us, caused by exchange rate fluctuations, changes in transportation costs (including the cost of fuel), dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports, then the price of your package may change after you have booked. However, there will be no change within 30 days of your departure. We will absorb 2% and you will not be charged for any increases equivalent to 2% of the price of your travel arrangements (excluding insurance premiums and any amendment charges). You will be required to meet any increase between 2% and 10%. If we have to increase the price of your holiday by more than 10%, you will have the option of continuing with the holiday arrangements and meeting the extra costs (above 2%) or of cancelling with a credit note of any money you have paid to us, except any charges we have incurred for amendments. If you decide to cancel the holiday, you must do so within seven working days of the issue of the revised confirmation of booking invoice.

9.3 Should the price of your Package go down due to the changes mentioned above, by more than 2% of your package cost, then any refund due will be paid to you. However, please note that packages are not always purchased in local currency and some apparent changes have no impact on the price of your Package due to contractual and other protection in place.

9.4 When you make your booking you must pay a deposit per person which will be notified to you at the time of booking. The time limit in which you have to pay is variable and will be notified to you at the time of booking. In some instances, depending upon the lead time between your booking date and commencement date, payment may be due in full at the time of booking. Failure to pay your balance in full by the specified deadline will result in a cancellation of your booking with full loss of all monies paid.

9.5 The deposit required will depend on the components you choose. The standard deposit is £30 per person for UK breaks and £40 per person for all international breaks. Some suppliers and/or airlines will require full payment at the time of booking, and your golf specialist will advise you at point of booking if your deposit is more than the standard. Your balance must be paid before the date specified on your travel confirmation which is normally no later than 6 weeks prior to travel for all UK bookings and 8 weeks for all international breaks.

9.6 Full payment will be required should you book within six weeks of travel in the case of a UK break and within eight weeks of travel in the case an international break.

9.7 For group bookings of 8 or more you will have to pay an initial deposit of £200 for the whole booking and the balance of the deposit (calculated as described above) within 28 days.

9.8 When you buy a flight-based holiday, all monies you pay to the travel agent are held by him on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. When you buy a holiday not including a flight, all monies you pay to the travel agent are held by him on our behalf at all times.

10. Changes You Make Before Travel

10.1 If you want to change the travel arrangements you have booked in any way, we will try to help you, although we cannot guarantee that we will always be able to do this as changes are subject to availability at the time and to the terms and conditions of the actual supplier of the travel arrangements.

10.2 For any changes that can be made, we will charge the price that applies on the day the change is made. Remember any change to your departure date, airport, transport, destination, accommodation, or length of holiday has to apply to all members of your booking.

10.3 The Lead Contact must give to us written notice to change. We will apply charges from the date we receive the instruction from you.

10.4 For changes to flights as well as other travel arrangements, we will pass on to you the charges imposed by the suppliers of these services. Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Please note that the majority of our flight providers do not typically allow changes to be made to tickets after bookings have been made.

10.5 You are not permitted to change all the names on any booking and at least one of the passengers (over 18) on the original booking must remain, unless you are prevented from travelling for reasons beyond your control and not simply from a change of mind.

10.6 Changes such as name changes (including initial changes), destination and date changes can be treated by suppliers as a cancellation and rebooking, regardless of the period of notice given to us. If the supplier treats the change as a cancellation and rebooking we will pass on to you the cost imposed by the supplier, which could be up to 100% of the ticket price.

10.7 Also note that the transport provider may refuse to issue replacement tickets for lost or stolen tickets and new tickets may have to be purchased by you. The cost of the new ticket may be greater than the cost of the original ticket.

11. If you cancel your booking

11.1 If you cancel your booking you will have to pay the supplier(s) cancellation charges, and you will also have to pay our cancellation charges as set out below. Cancellations must be notified to us in writing by the Lead Contact via letter to our postal address or alternatively to our email address cs@yourgolftravel.com.

More than 42 days prior to departure - Loss of full deposit paid plus any additional cancellation charges from our suppliers. (Up to 100% of booking value)

41-29 days inclusive prior to departure - £25 cancellation charge per person plus loss of all deposit paid and any additional cancellations charges from our suppliers. (Up to 100% of booking value)

28-0 days inclusive prior to departure – Full value of booking.

11.2 If you wish to cancel a singular part of your booking, either a component or a passenger, this may be subject to full cancellation terms as above.

11.3 If you do cancel, you must still pay any charges which arose before the cancellation, and any deposits paid for any pre-booked items or services.

12. Changes Made By Us before Travel

12.1 From time to time we may have to change details of your booking. If any change will have a significant effect on your booking, we will tell you about it before your trip starts, if there is time.

12.2 If you do not want to accept a significant change, which we tell you about before you depart, we will, if we are able to do so, offer you an alternative of equivalent or closely similar standard and price at no extra cost, or a less expensive booking, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose a different booking offered for sale by us and pay, or receive a refund of, any price difference. Or, if you prefer, you can cancel your booking and receive a full refund of any money you have paid to us, except for any amendment or cancellation charges.

12.3 Unless the change is as a result of circumstances listed in the paragraph 14 below headed 'Circumstances Beyond our Control', we will pay you compensation. If you accept the significant change or amend to a different package offered for sale by us you will receive reasonable compensation. If you reject the significant change and cancel your booking you will receive a full refund.

13. If we cancel the booking

13.1 From time to time we may have to cancel your booking and we reserve the right to do so. If we do cancel, we will, if we are able to do so, offer you an alternative of equivalent or closely similar standard and price at no extra cost, or a less expensive booking, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose a different booking offered for sale by us and pay, or receive a refund of, any price difference. Or, if you prefer, you can cancel your booking and receive a full refund of any money you have paid to us, except for any amendment or cancellation charges.

13.2 Unless the change is as a result of circumstances listed in the paragraph 14 below headed 'Circumstances Beyond our Control', we will pay you compensation. If you accept the significant change or amend to a different package offered for sale by us you will receive reasonable compensation. If you reject the significant change and cancel your booking you will receive a full refund.

14. Circumstances Beyond Our Control

14.1 Except where we say differently elsewhere in these conditions, we cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if, as a result of circumstances beyond our control, we have to change your booking after departure, or we, or our suppliers, cannot supply your booking, as we, or they, had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, terrorist activity, civil unrest, industrial dispute, bad weather (actual or threatened) and significant building work ongoing outside of your accommodation or Golf Course which is not known to us in advance of your departure date and building work from a third party (such as resort development).

15. Changes Made by us After Travel

15.1 If, after your departure, a significant part of your booking cannot be provided, you will be offered a suitable alternative if possible. If it is not possible to offer you a suitable alternative or, for good reasons, you do not accept the alternative arrangements, we will return you to the place of your departure. If appropriate, we will also pay you compensation, unless your return has been due to circumstances beyond our control. The amount of compensation will be reasonable, taking account of all the circumstances.

16. Flights – Delays, Confirmations

16.1 Flight timings are provided by airlines and are subject to Air Traffic Control restrictions. All means of transportation are subject to weather conditions and the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that transport will depart at the times stated on any itinerary or tickets which you receive. All timings are estimates only, and we do not have any liability to you for any delay, which may arise, or for any schedule alterations. If you are notified of any change to your travel arrangements by one of your suppliers directly, it is your responsibility to act upon this information and update us if the change will impact any other part of your travel arrangements.

16.2 We do not have any liability if you fail to advise us of any change to your travel arrangements.

16.3 If you fail to check in on time or follow your airline’s on-line check in procedures, the airline is entitled to refuse to allow you to board the flight. We cannot accept responsibility if such a situation arises and, whilst we endeavour to assist in making alternative travel arrangements to your resort, any cost or loss incurred as a result will be your responsibility.

16.4 If you fail to check in at all for your flight from the UK, we retain the right to cancel any other arrangements you have booked with us and you will be unable to use any connecting or return flight to the UK. No refund can be made for any unused arrangements.

16.5 You should, approximately 72 hours before your departure, check the airline's website to make sure that there has been no change made by the airline to the time of your flight. This is particularly important in respect of subsequent journeys after you have left the UK.

16.6 If it is possible, at the time of booking, to provide details of the type of aircraft, which will be used, we will provide you with these. However, it is not possible to guarantee that this is the type of aircraft which will be used because this may change.

16.7 Your tickets and any other documents relating to your booking will be sent to the Lead Contact's email address which you give us at the time of booking and will be delivered by e-mail in the form of an e-ticket and/or voucher(s) to the Lead Contact's e-mail address you supplied at the time of booking. IT IS IMPORTANT THAT YOU CHECK ALL DETAILS OF YOUR TRAVEL DOCUMENTS BEFORE LEAVING THE UK. IF THERE ARE ANY INACCURACIES OR YOU HAVE ANY OTHER QUERY PLEASE CONTACT US IMMEDIATELY.

17. Airline Collapse

17.1 In the unlikely event that the airline with which you are travelling ceases to trade whilst you are abroad, you must contact us at the earliest opportunity to allow us to seek to find you an alternative return flight. If you have provided us with your contact details for when you are abroad, this may further assist us in contacting you. We shall not be liable for any costs you incur in making your own return flight arrangements if you have not given us the opportunity to arrange an alternative flight home for you. In making alternative return flight arrangements for you we will take the approach of 'like for like'. What this means is that if your flight is an economy seat we will arrange an economy return alternative and if this is not available immediately, you will be responsible for the cost of remaining abroad until it is or if you wish to upgrade to an immediately available business or first class seat, you will have to pay the difference between the economy seat and the upgraded seat. If your flight seat is business or first class, we will endeavour to find an immediately available business or first class alternative. Our priority, however, will be to book your return flight as soon as possible and, therefore, if the earliest return flight is in a lower class than that which you booked, that return flight is what we will arrange for you and that will be the extent of our obligation to you.

18. Your Financial Protection

We provide full financial protection for our package holidays.

(i) For flight-based holidays this is through our Air Travel Organiser’s Licence number 9851. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

(ii) When you buy a package holiday that doesn’t include a flight, protection is provided by way of a bond held by ABTA. For further information please see www.abta.com

19. Our Liability To You

19.1 Our obligations, and those of our suppliers providing any service or facility involved in any of your booking, are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements will be proper performance of our and our suppliers', obligations. You must show that reasonable skill and care has not been used if you wish to make any claim.

19.2 For claims which do not involve death or personal injury, we accept liability, subject to paragraph 14 above and 19.1, should any part of your booking not be as described in the relevant brochure, on our websites or elsewhere by us (as applicable to your method of booking) before you leave the UK. If we have liability, we will, subject to paragraphs 19.4, 19.5, and 19.6, pay you reasonable compensation. Any sums received by you from suppliers will be deducted from any sum paid to you as compensation by us.

19.3 Where a flight ticket is downgraded or a flight cancelled, delayed, or boarding is denied by any carrier in circumstances which would entitle you to compensation under the Denied Boarding Regulations 2004, then you are obliged to claim the appropriate sums pursuant to those Regulations from the carrier. Any sums received by you in this respect constitute the full amount of your entitlement to compensation for all matters flowing from the carrier's actions and which fall within the scope of the Denied Boarding Regulations.

19.4 For claims which involve death or personal injury as a result of an activity forming part of your booking, we have liability subject to paragraph 19.1 above.

19.5 We accept liability in accordance with paragraphs 19.1 and 19.2 above and subject to paragraphs above except where the cause of the failure in your booking or any death or personal injury you may suffer is not due to any fault on our part or that of our servants, agents or suppliers because it is either attributable to you, or attributable to someone unconnected with the Package and is unforeseeable or unavoidable; or because the failure is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or due to an event which neither we, nor our servants, agents or suppliers could have foreseen or forestalled.

19.6 If any International Convention applies to or governs any of the services or facilities included in your package arranged or provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the International Convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). For further details of the International Conventions which may apply, see paragraph 19.7, below. You can get copies of the relevant Conventions if you ask us. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these Conventions or any other International Conventions applicable to your package. Any applicable Protocols or amendments shall apply to all such International Conventions.

19.7 International Conventions in respect of international air travel include the Warsaw Convention 1929 (including as amended by the Hague Protocol 1955 and by any additional Montreal 9Protocols of 1975 and 1999 or otherwise) or the Montreal Convention 1999 (for international travel by air and/ or for airlines with an operating licence granted by an EU country, which the EC Regulation on Air Carrier Liability No 889/ 2002 for national and international travel by air has given effect to). Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any flight arrangements (including the process of getting on and/or off the aircraft concerned) provided by any air carrier where we have arranged the flight as part of our contract, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is limited to the most the carrier concerned would have to pay under the International Convention or Regulation which applies to the flight in question. Please note: for all such claims (including those involving death or personal injury) where the carrier is not obliged to make any payment to you under the applicable International Convention or Regulation (including where any claim is not notified or issued in accordance with the time limits stipulated in the applicable Convention or Regulation), we are similarly not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the airline for the complaint or claim in question. Please also note that strict time limits apply for notifying loss, damage or delay of luggage to the airline. Any proceedings in respect of any claim (including one for personal injury or death) must be brought within 2 years of the date stipulated in the applicable Convention or Regulation.

19.8 You are obliged to assist us in recovering from any third party any sum which may compensate us for any sums we pay you. In particular, you are obliged to assign to us any rights that you may have against any other person whose acts or omissions have caused or contributed to our legal liability to pay you compensation. You must also provide us with all assistance we may reasonably require. Finally, you must follow the procedures for the notification of complaints set out in the clause below entitled "Complaint".

19.9 Should you become ill whilst on holiday, you must, consult a local doctor and if necessary consult your GP upon your return to the UK. As we do not provide any representation in resort, please contact us if you require any assistance whilst overseas. Should you then wish to contact us regarding this illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors.

19.10 Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your booking.

Section C – Sale of accommodation only by us acting as principal

20. Contract

20.1 Your contract is with Your Golf Travel Limited.

20.2 All accommodation which we provide is not an offer by us to sell any accommodation, but an invitation to you to make an offer to us. We are free to accept that offer or to reject it. A contract exists as soon as we issue our confirmation of booking.

21. Pricing / Deposit

21.1 We reserve the right before you make your booking to alter the prices of any of the accommodation which are shown in our brochure or on the website. You will be advised of the current price of the accommodation before your booking is confirmed and documentation issued.

21.2 Should there be any increase in the cost to us, caused by exchange rate fluctuations, changes in transportation costs (including the cost of fuel), dues, taxes or fees chargeable for other services, then the price of your booking may change after you have booked. However, there will be no change within 30 days of your departure. We will absorb 2% and you will not be charged for any increases equivalent to 2% of the price of your booking (excluding insurance premiums and any amendment charges). You will be required to meet any increase between 2% and 10%. If we have to increase the price of your booking by more than 10%, you will have the option of continuing with the booking and meeting the extra costs (above 2%) or of cancelling with a credit note of any money you have paid to us, except any charges we have incurred for amendments. If you decide to cancel the booking, you must do so within seven working days of the issue of the revised confirmation of booking invoice.

21.3 Should the price of your booking go down due to the changes mentioned above, by more than 2% of your package cost, then any refund due will be paid to you. However, please note that hotels are not always purchased in local currency and some apparent changes have no impact on the price of your booking due to contractual and other protection in place.

21.4 When you make your booking you must pay a deposit per person which will be notified to you at the time of booking. The time limit in which you have to pay is variable and will be notified to you at the time of booking. In some instances, depending upon the lead time between your booking date and commencement date, payment may be due in full at the time of booking. Failure to pay your balance in full by the specified deadline will result in a cancellation of your booking with full loss of all monies paid.

21.5 The deposit required will depend on the components you choose. The standard deposit is £30 per person for UK breaks and £40 per person for all international breaks. Some suppliers will require full payment at the time of booking, and your golf specialist will advise you at point of booking if your deposit is more than the standard. Your balance must be paid before the date specified on your travel confirmation which is normally no later than 6 weeks prior to travel for all UK bookings and 8 weeks for all international breaks.

21.6 Full payment will be required should you book within six weeks of travel in the case of a UK break and within eight weeks of travel in the case an international break.

21.7 For group bookings of 8 or more you will have to pay an initial deposit of £200 for the whole booking and the balance of the deposit (calculated as described above) within 28 days.

22. If you make changes to your booking

22.1 If, after we have confirmed your booking, you wish to change your booking we will try to arrange this but we cannot guarantee that we will be able to accommodate your request as we are bound by the terms and condition we have with the actual provider of the accommodation. Further and in any event any request for a change must be made by the person who made the booking - the Lead Contact. You should be aware that changes made to your booking could incur an increase to the cost of your booking and the closer to the start date that changes are made the greater the increase is likely to be. You should contact us as soon as possible if you want to change. Some restrictions beyond our control will prevent any changes from being made prior to the start date of your booking and a loss of all money paid.

23. If you cancel your booking

23.1 If you cancel your booking you will have to pay the cancellation charges set out below, which include our cancellation charges. Cancellations must be notified to us in writing via letter to our postal address or alternatively by e-mailing cs@yourgolftravel.com.

More than 42 days prior to departure - Loss of full deposit paid plus any additional cancellation charges we incur from the accommodation supplier. (Up to 100% of booking value)

41-29 days inclusive prior to departure - £25 cancellation charge per person plus loss of full deposit paid and any additional cancellations charges we incur from the accommodation supplier. (Up to 100% of booking value)

28-0 days inclusive prior to departure – Full value of booking.

23.2 If you wish to cancel a singular part of your booking, either a component or a passenger, this may be subject to full cancellation terms as above.

24. Changes Made By Us before Travel

24.1 From time to time we may have to change details of your booking. If any change will have a significant effect on your booking, we will tell you about it before your trip starts, if there is time.

24.2 If you do not want to accept a significant change, which we tell you about before you depart, we will, if we are able to do so, offer you an alternative of equivalent or closely similar standard. You will pay the increase in cost if the replacement is advertised at a higher price than your original booking, or if the replacement is a less expensive booking we will refund the difference in price. If you do not wish to take the alternative we offer you, you can cancel your booking and receive a full refund of any money you have paid to us, except for any amendment or cancellation charges.

24.3 We will not be responsible to pay any compensation following a change. Any amendment fees you incur in terms of other arrangements you have made with other providers under separate contracts are not claimable from us.

24.4 If a change occurs because of circumstances beyond our control (see paragraph 26 below) we will have no liability to you. No compensation, costs, expenses or any other sums, including the cost of securing alternative accommodation, will be paid by us.

25. If we cancel the booking

25.1 From time to time we may have to cancel your booking and we reserve the right to do so.

25.2 If we do cancel, we will, if we are able to do so, offer you an alternative of equivalent or closely similar standard. You will pay the increase in cost if the replacement is advertised at a higher price than your original booking, or if the replacement is a less expensive booking we will refund the difference in price. If you do not wish to take the alternative we offer you, you can cancel your booking and receive a full refund of any money you have paid to us, except for any amendment or cancellation charges.

25.3 We will not be responsible to pay any compensation following a cancellation. Any amendment fees you incur in terms of other arrangements you have made with other providers under separate contracts are not claimable from us.

25.4 If a cancellation occurs because of circumstances beyond our control (listed in paragraph 26 below) we will have no liability to you. No compensation, costs, expenses or any other sums, including the cost of securing alternative accommodation, will be paid by us.

26. Circumstances Beyond Our Control

26.1 Except where we say differently elsewhere in these conditions, we cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if, as a result of circumstances beyond our control, we have to change your booking after departure, or we, or our suppliers, cannot supply your booking, as we, or they, had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, terrorist activity, civil unrest, industrial dispute, bad weather (actual or threatened) and significant building work ongoing outside of your accommodation or Golf Course which is not known to us in advance of your departure date and building work from a third party (such as resort development).

27. Our liability to you

27.1 We have a duty to select the accommodation providers with reasonable skill and care. We have no liability to you for the actual provision of the accommodation, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or others. We also have no liability in the following situations:

(i) where the accommodation cannot be provided as booked due to circumstances beyond our control (see clause 26)

(ii) where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you.

(iii) where you incur any loss or damage that relates to any business activity.

(iv) where any loss or damage relates to any services which do not form part of our contract with you.

If we are found liable to you on any basis, we limit the amount we have to pay you to a maximum of three times the cost of your accommodation. This limit does not apply to cases involving death or injury.

28. Behaviour

28.1 When you book accommodation through us, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the stay of any party member(s) whose behaviour is such, in the reasonable opinion of the accommodation provider or us, as to cause or to be likely to cause danger, upset or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given. Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) you may occur as a result of your stay being terminated. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation provider concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation provider or any third party as a result.

Section D – Terms applicable to all bookings

29. Website accuracy

29.1 We take all steps practically possible to ensure that the details given to you on our website are accurate and up to date but we do rely upon the descriptions given to us by the actual suppliers of the services and facilities described. Sometimes the facilities described will be withdrawn for reasons such as course maintenance, bad weather or lack of demand from guests. Where our suppliers advise us about significant changes to descriptions or about the withdrawal of any significant facility, we will tell you as soon as possible. Some activities or facilities, water-sports for example, may not be available all year round. There may be a charge for some facilities, for example, Buggies, Club Hire, safety deposit boxes, ironing services, and air-conditioning. In some places during high season (and even at other times) there is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your destination and accommodation. All accommodation providers reserve the right to collect a refundable breakages deposit on arrival. Any transfer times we quote for travel between airport and resort are approximate and, depending on circumstances, the journey time to your own chosen property may be longer.

29.2 We cannot accept any liability for errors within our website descriptions which are as a result of the provision of incorrect information from suppliers.

30. Accommodation Ratings

30.1 All ratings given on our site are based on our ratings and are not the official ratings of the property. The ratings we use are based on certain criteria being met, which include but are not limited to location of the hotel, facilities at the property and the range of dining options available.

31. Dress code

31.1 Many golf courses require proper golf attire such as collared shirts, shorts of a certain length, no denim etc. We cannot accept any responsibility in any ruling by the hotel/golf course if you or any of your group is unable to play due to inappropriate attire. Please check before you travel that your group is aware of appropriate golfing attire.

32. Standard of play / Golf Etiquette

32.1 Knowledge of golf etiquette and the rules of golf are expected by all members of your group. Some golf courses will require handicap certificates before accepting visitors, which we will try to advise you of at the time of booking. It is, however, your obligation to check before making your booking whether or not handicap certificates are required and, if so, to ensure that each member of your group can satisfy the relevant requirements and bring appropriate proof with her/him.

33. Condition of golf course/Bad Weather

33.1 The condition of golf courses varies throughout the year. General golf course maintenance on tee boxes, fairways and greens are an essential feature of golf course preparation. We cannot be held responsible for the impact of such work.

33.2 Bad weather is unavoidable during the course of the year and as a result golf courses may either close or the golf course will operate temporary tees and greens at their sole discretion. Golf courses reserve the right to close or operate temporary tee boxes / greens. In the event of bad weather our 'Bad Weather Policy' is as follows:

33.3 Details of each golf courses 'Bad Weather Policy' is available from our Sales Team please call 0800 043 6644. Should you choose not to travel, subject to the policy of the hotel / golf course (our supplier's) in these circumstances, we will try and postpone your golf holiday; however price supplements may be incurred depending on when your holiday is re-booked. No refunds are available under any circumstance for cancellations made due to golf course closure.

33.4 Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing golf during periods of bad weather. Please note that trolley and buggy bans occur frequently when a course is wet and are determined by those in charge of the golf course. We cannot be held responsible for these occurrences.

33.5 If you are unable to play golf on your break due to golf course closure we will, without guarantee and at our supplier's discretion, try and obtain green fee vouchers for the golf element of the break. Please note that we sell 'Winter Holidays' (October - March) at a discounted rate. Any refund during the Winter Period will not be equivalent to the full green fee and with most winter holidays the golf element is considered complimentary. Any vouchers issued can be used for future bookings with us.

33.6 U.S. Masters Badges are the property of Augusta National and must therefore be returned at the end of each Tournament Day. Failure to do so will result in a fine of up to $5000 per badge (subject to change), all clients will be asked to sign a waiver form in advance of their trip. Badges will not be issued unless this signed waiver is received prior to travel

34. Tee-times

34.1 Golf courses reserve the right to alter confirmed tee times. If your confirmed golf course cancels your reservation or changes your tee time we will try to find a suitable alternative. You will be charged or refunded for any difference in the original cost. Such changes do not entitle you to cancel any booking.

34.2 Please also be aware that some golf courses may pair you up with other golfers during peak times.

35. Making your Booking

35.1. You can book through our call centre on 0800 043 6644 with one of our golf specialists or at www.yourgolftravel.com

35.2 The person making your booking (the "Lead Contact") must be at least 18 years of age and one of the passengers in the booking. The Lead Contact must be authorised to make the booking on behalf of all members of your party. If the Lead Contact is not over 18 and a UK or Irish resident we reserve the right to cancel your booking and charge a 100% cancellation fee in respect of the complete booking. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of all members of your party these terms and conditions and the conditions of the relevant supplier(s). The Lead Contact is responsible for making all payments due and for ensuring that all passenger names given to us accord exactly with their travel documentation.

35.3 It is your responsibility to check the documents you receive (including all names, dates and timings are correct) and to notify us of any errors within 48 hours of receipt. If errors for which you hold us at fault are reported after this time, we cannot be held responsible for any costs associated with correcting these and the relevant terms regarding changes will apply.

36. Special requests and medical conditions, disabilities and reduced mobility

36.1 If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract. Confirmation that a special request has been noted or passed on to the principal or supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met.

36.2 Conditional bookings cannot be accepted i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

36.3 If you have any medical condition or disability or suffer from reduced mobility which may affect your arrangements or any special requirements as a result of any medical condition, disability or reduced mobility (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability or your mobility occurs. You must also promptly advise us if any medical condition or disability which may affect your travel arrangements develops after your booking has been confirmed.

37. Accepted forms of payments

37.1 Your Golf Travel Limited accepts the following forms of payment:

(i) Debit Cards - We do not charge a handling charge.

(ii) Credit Cards - Please be advised that all payments made by Credit Card carry a 1.5% handling charge.

(iii) American Express - all payments made by American Express carry a 2.5% handling charge.

(iv) Bank Transfers are accepted on balances over £1000.

(v) Personal and Company Cheques made payable to "Your Golf Travel Limited".

38. Over Payments



38.1 If you incorrectly make an on-line over payment on your booking, you will be refunded the excess subject to deduction of a handling charge of £5. This is necessary due to the processing charges incurred. We will be happy to waive this fee should you choose to take a credit.

39. Travel documentation and health advice

39.1 It is your responsibility to have valid travel documents. For up to date UK government health and travel advice please visit www.fco.gov.uk, www.hpa.org.uk and www.nathnac.org and contact your GP.

39.2 A passport is necessary to travel to all countries. Most European countries enjoy the same level of medical service as Great Britain. However, we recommend you and all members of your party INSURE YOURSELVES ADEQUATELY. If you are visiting EU community countries or Switzerland you may obtain a European Health Insurance Card (EHIC) which has replaced the E111. This card gives you access to state funded health care in these countries at a reduced rate or free of charge. You can obtain your EHIC though the NHS website. Certain countries require a pre-arranged entry visa and certain passport validity conditions; we accept no responsibility for these requirements, and advise all travellers to ensure that the requisite documents are in place prior to travel. For more information consult the Foreign & Commonwealth Office.

40. Insurance

40.1 We consider travel insurance to be essential. Accordingly, it is a condition of making a booking through us that you have suitable insurance cover for the booking you have made and any activities which you expect to take part in. This insurance as a minimum should cover cancellation, baggage loss, accidents and health issues while you are away. You should take your policy details with you.

41. Force Majeure

41.1 Force Majeure means unusual and unforeseeable circumstances beyond the control of anyone involved with your travel arrangements. The consequences of these can often not be avoided even if all due care had been exercised by any travel arrangement provider. Please refer to paragraphs 14 and 16. You may wish to purchase specific insurance to cover you for any out of pocket costs associated with a force majeure event. Examples of Force Majeure events include but are not limited to; an act of god, severe weather conditions, unforeseen traffic delays or strikes, war, threat of war or similar, terrorism.

42. Complaints

42.1 If you have a problem whilst using any of your travel arrangements, you must inform the relevant supplier (e.g. your hotelier) immediately. Since it is your supplier who is responsible for your booking they will have sole discretion in deciding how to deal with your problem. If you fail to discuss any complaints with your supplier whilst you are away your supplier, and we, will have been deprived of the opportunity to investigate and rectify your complaint whilst you were away and this is likely to affect adversely any rights you may have to compensation from your supplier, or us.

42.2 If the problem cannot be resolved locally, you should then write to us quoting your booking reference and giving full details of your complaint within 28 days of your return to the UK. We will acknowledge your letter within 14 days with a full reply following within 28 days unless we have been unable to investigate your complaint within this time in which case a detailed explanation for the delay will be provided and a full reply sent in any event within 56 days. No liability can be accepted for any complaint or claim which is not notified in accordance with the provisions of this clause.

42.3 Please send all complaints to cs@yourgolftravel.com

43. Vouchers

43.1 Vouchers must be applied at the time of booking, they cannot be applied retrospectively.

43.2 Only one voucher can be used per booking.

43.3 Vouchers are non-transferrable

43.4 All Vouchers expire on redemption

44. Severability

44.1 If any provision or part of a provision, of these booking conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part provision will be struck out of these booking conditions and the remainder of these booking conditions will apply as if the offending provision or part-provision had never been agreed.

45. Assignment

45.1 You may not transfer any of your rights or obligations under these booking conditions without our prior written consent. We may transfer any of our rights or obligations under these terms and conditions without your prior written consent.

46. Privacy

46.1 We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our privacy policy. We can provide a copy of our privacy policy upon request or alternatively please refer to the website.

47. ABTA

47.1 We are a Member of ABTA, membership numbers P6872/Y022X. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the code and ABTA’s assistance in resolving disputes can be found at www.abta.com.

48. Law and Jurisdiction

48.1 These booking conditions and any dispute or claim arising out of or in connection with them (including all non-contractual disputes or claims) shall be governed by and construed in accordance with English law and subject to the jurisdiction of the English Courts. If you live in Northern Ireland or Scotland, the Courts of Northern Ireland or Scotland (as appropriate) can deal with any dispute.