Terms & Conditions
| YourGolfTravel.com is a member of ABTA, ATOL and IATA |
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 We hold an ATOL licence (9851) which means that your money is safe when you buy an ATOL protected air holiday or flight from us. |
We are also Members of ABTA (Y022X) which means that we observe the high standards in ABTA's Code of Conduct and we can offer you an arbitration scheme to resolve complaints. |
 We are an IATA Accredited Agent (91-2 8383 5) which gives us authorisation to sell international and/or domestic airline tickets on behalf of accredited airlines. |
| Accuracy and information |
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| Your Golf Travel Limited has taken all care to ensure published information and prices are accurate however if we identify an error or omission following publication, we will inform you before confirming your booking.
The revised information will then form part of your contract. If an error or omission is discovered after your booking is made, we will always try to advise you prior to your holiday. Back to top |
| Your Golf Travel LTD Payment Terms |
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| A non-refundable deposit of £35 per person for reservations within UK & Ireland, and £50 per person (or 25% of the per person cost, whichever is the higher amount) for overseas reservations must be made at the time of booking to secure your reservation. In order to secure a provisional booking in the case of groups of 16 or more, a holding deposit of £200 for the group can be made, providing the deposit balance is paid within 28 days thereafter. If the completion of the deposit payment is not made within 28 days we reserve the right to cancel your booking and retain the initial deposit paid. The balance of your UK & Ireland booking is due 6 weeks prior to the date of travel on your booking confirmation. The balance for overseas bookings is 8 weeks prior. This date is known as the ‘balance due date’. If full and complete payment is not made before the balance due date, then we reserve the right to cancel your booking and retain the deposit. If your booking is made within 6 weeks (UK & Ireland reservations), and within 8 weeks (overseas reservations) of travel, we will require full and complete payment at the time of booking. All on-line bookings, irrespective of time of booking also require full payment. NB. Please note however that we reserve the right to ask for an increased deposit or earlier balance payment, due to circumstances out of our control and in particular when flights or certain private golf clubs are included as part of your holiday package. If this is the case you will be notified at the time of booking by your sales agent. Back to top |
| Accepted forms of payments |
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| Your Golf Travel Limited accepts the following forms of payment:
(i) Credit Cards - Visa, MasterCard, Maestro, Switch, Electron, Solo and Delta. Please note that all payments made by credit card carry a 1.5% handling charge. (ii) Debit Cards - we do not carry a handling charge. (ii) Personal and Company Cheques made payable to "Your Golf Travel Limited". (iii) Bank Transfers are accepted on balances over £1000. (iv) American Express - all payments made by American Express carry a 2.5% handling charge. Over Payments If you have made an over payment on your booking and wish for a refund, a handling charge of £5 will apply. This is necessary due to the processing charges incurred. We will be happy to waiver this fee should you choose to take a credit. Back to top |
| Price |
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| All prices quoted by Your Golf Travel Limited are per person and based on twin/double occupancy. Single rooms are available at all hotels however they often carry a supplement. We reserve the right to increase the price of any golf holiday advertised on our website. Rounds of golf included in all our golf holidays are deemed as complimentary. Back to top |
| Booking confirmation |
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| On receipt of your payment via the methods stated in (3), we will email confirmation of your booking with Your Golf Travel Limited. The confirmation will clearly state the balance to be paid and the date by which it is due.
Please check the confirmation carefully to make sure that all your booking details are all correct. Contact your booking agent if your confirmation appears to be incorrect or incomplete and we will endeavour to make the necessary changes. Your Golf Travel Limited reserves the right to make changes to and correct errors after bookings have been confirmed. Back to top |
| Dress code |
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| We cannot accept any responsibility in any ruling by the hotel/golf course if you or any of your group is unable to play due to inappropriate attire.
Please check before you travel that your group is aware of appropriate golfing attire. Back to top |
| Standard of play / Golf etiquette |
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| Knowledge of golf etiquette and the rules of golf are expected by all members of your group. Some golf courses will require handicap certificates before accepting visitors, which we will try to advise you of at the time of booking. Back to top |
| Tee-times |
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| Golf courses reserve the right to alter confirmed tee times. If your confirmed golf club cancel your reservation or change your tee time we will try to find a suitable alternative. You will be charged or refunded for any difference in the original cost. Such changes do not entitle you to cancel a holiday that is part of a package.
Please also be aware that some golf courses may pair you up with other golfers during peak times. Back to top |
| Condition of golf course |
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| The condition of golf courses varies throughout the year. General golf course maintenance on tee boxes, fairways and greens are an essential feature of golf course preparation. Your Golf Travel Limited cannot be held responsible for the impact of such work. Back to top |
| Our descriptions |
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| The descriptions of the hotels and golf courses and other aspects of the holidays are based on opinions gained on site visits and on the opinions of hotels themselves. We are not always able to exercise control over all the components of the holiday arrangements and it is possible that an advertised amenity be withdrawn or changed due to various reasons such as water conservation, renovation work, etc. We will advise you if we become aware of a major change but we cannot accept liability for loss, damage or inconvenience in such circumstances. Back to top |
| Behavior |
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| Throughout your booking with Your Golf Travel Limited you accept full liability for any damage or loss caused by you or any member of your group. Back to top |
| Cancellations / Amendments |
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| It is possible for you to change numbers or cancel your holiday at any time provided that the person who originally booked the holiday sends us written notice by letter or email (sent directly to their booking agent).
When amending a booking it is possible that Your Golf travel may incur costs associated with the amendment, therefore we would need to apply these charges to you. Your first amendment will be free and any further amendments that are made after this, or your balance has been paid, will be subject to a £25.00 administration fee. Any amendments will be subject to availability and any price increase. Cancellations after the deposit has been paid to Your Golf Travel Limited will result in loss of all deposit monies paid. Cancellations made after final balance has been paid to Your Golf Travel Limited will result in loss of all deposit monies paid and monies paid equivalent to the loss Your Golf Travel would incur. Back to top |
| Special offers |
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| Please note that Special Offers are subject to availability as well as specific booking and travel periods. Due to the nature of these offers vouchers can not be redeemed against these.
All deposits taken on Christmas Birdie Offer are non-refundable. 1989-YGT Voucher: The 1989-YGT voucher can be redeemed against your new booking with Your Golf Travel, only one voucher per booking may be used and can not be applied to bookings retrospectively. 1988-YGT Voucher &o; YGTXMAS1988 Voucher: The 1988-YGT & YGTXMAS1988 voucher can be redeemed against your new booking with Your Golf Travel, only one voucher per booking may be used and can not be applied to bookings retrospectively. 1980YGT Golfers Club Voucher: The 1980YGT Golfers Club Voucher can be redeemed against your new booking with Your Golf Travel for group sizes of 4 and above (if less than 4 the discount is halved to £25), only one voucher per booking may be used and can not be applied to bookings retrospectively. GROUPFREEBIES_50 Gift Pack Voucher: The GROUPFREEBIES_50 Gift Pack Voucher can be redeemed against any new booking with Your Golf Travel for group sizes of 4 and above (if less than 4 the discount is halved to £25), only one voucher per booking may be used and can not be applied to bookings retrospectively. GROUPFREEBIES_100 Gift Pack Voucher: The GROUPFREEBIES_100 Gift Pack Voucher can be redeemed against any new booking with Your Golf Travel for group sizes of 4 and above (if less than 4 the discount is halved to £50), only one voucher per booking may be used and can not be applied to bookings retrospectively. Vouchers can not be redeemed against a booking to any Marriott property. YGT1981-TG Voucher: The YGT1981-TG Voucher can be redeemed against your new booking with Your Golf Travel for group sizes of 4 and above (if less than 4 the discount is halved to £25), only one voucher per booking may be used and can not be applied to bookings retrospectively. Vouchers can not be redeemed against a booking to any Marriott property. England Golf Member Vouchers: England Golf Vouchers (CDH number followed by -UK/-EU/-ROW) may be redeemed against your new booking with Your Golf Travel with the exception of bookings to Turkey. Only one voucher per booking may be used and can not be applied to bookings retrospectively. Vouchers can not be redeemed against a booking to any Marriott property. Back to top |
| Price changes |
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| Should there be any increase in the cost to us, caused by currency exchange rate fluctuations, Government action, or changes in air or ferry fares, we will only absorb 5% change. You will be required to meet any increase between 5% and 10%. If we have to increase the price of your holiday by more than 10%, you will have the option of continuing with the holiday arrangements and meeting the extra costs (above 5%) or of cancelling with a credit note of any money you have paid to us, except any charges we have incurred for amendments. If you decide to cancel the holiday, you must do so within seven working days of the issue of the revised Confirmation of Booking Invoice. Back to top |
| Passports, visas and health requirements |
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| A passport is necessary to travel to all countries. Most European countries enjoy the same level of medical service as Great Britain however Your Golf Travel Limited recommends all clients INSURE THEMSELVES ADEQUATELY. If you are visiting EU community countries or Switzerland you may obtain a European Health Insurance Card (EHIC) which has replaced the E111. This card gives you access to state funded health care in these countries at a reduced rate or free of charge. You can obtain your EHIC though the NHS website. Certain countries require a pre-arranged entry visa and certain passport validity conditions; Your Golf Travel Limited accepts no responsibility for these requirements, and advises all travellers to ensure that the requisite documents are in place prior to travel. For more information consult the Foreign & Commonwealth Office. Back to top |
| Insurance |
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| Your Golf Travel Limited strongly recommends you undertake golf travel insurance. Some insurance companies may consider the game of golf as a dangerous sport and you should mention your participation when obtaining a quotation. You should also ensure that your golf equipment is covered in the policy. Back to top |
| Weather conditions during your golf holiday |
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| Bad weather is unavoidable during the course of the year and as a result golf courses may either close or the golf course will operate temporary tees and greens at their sole discretion.. Golf courses reserve the right to close or operate temporary tee boxes / greens.
In the event of bad weather our 'Bad Weather Policy' is as follows: Prior to Arrival Date Details of each golf courses 'Bad Weather Policy' is available from our Sales Team (please call 020 7336 5340). Should you choose not to travel, subject to the policy of the hotel / golf course (our supplier's) in these circumstances, we will try and postpone your golf holiday; however price supplements may be incurred depending on when your holiday is re-booked. No refunds are available under any circumstance for cancellations made due to golf course closure. During your Golf Holiday Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing golf during periods of bad weather. Please note that trolley and buggy bans occur frequently when a course is wet and are determined by those in charge of the golf course. Your Golf Travel Limited cannot be held responsible due to inclement weather conditions. If you are unable to play golf on your break due to golf course closure we will, without guarantee and at our supplier's discretion, try and obtain a green fee vouchers for the golf element of the break. Please note that we sell 'Winter Holidays' (October - March) at a discounted rate. Any refund during the Winter Period will not be equivalent to the full green fee and with most winter holidays the golf element is considered complimentary. Each hotel and golf course sets its own 'Bad Weather Policy'. All decisions regarding green fee vouchers are solely at the discretion of the hotel and golf course and are final. We cannot be held responsible should inclement weather prevail. Any vouchers issued at the Company's discretion can be used for future bookings with Your Golf Travel Limited. Back to top |
| Special requests and medical problems |
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| If you have any special requests, you must advise us at the time of booking. Although we will endeavour to meet any such requests we regret we cannot guarantee to do so. Back to top |
| Complaints |
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| Your Golf Travel Limited acts as an agent for each hotel. If you have a complaint or experience any problems during your holiday please inform the hotel immediately during your golf holiday. We recommend that you speak to the Hotel General Manager and take the matter up with him/her directly. If you do not reach an acceptable conclusion during your golf holiday please notify us in writing by letter within 28 days of your date of return.
Customer Service Dept Your Golf Travel Limited 2nd Floor, Clerks Court 18-20 Farringdon Lane London EC1R 3AU Please note: All complaints must be made in writing and sent to the address above. Complaints cannot be dealt with over the phone or by email. Back to top |
| Liability |
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| If you have any complaints concerning any services we provide you must inform us in writing by letter or email within 28 days of your date of return.
Any assistance provided in resolving a complaint in relation to any Resort booking is provided on a goodwill basis and in our capacity as an agent. If you have a complaint concerning any services we provide, as opposed to any service provided by any third party such as a hotel for whom we are not responsible, you must inform us immediately in writing within 28 days of your departure date. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to have been at fault in relation to any service we provide is limited to the commission we have earned or are due to earn in relation to the booking in question. US MASTERS: All US Masters badges are subject to a $5000 security deposit. This amount will be charged if the badge is not returned at the end of each days play. THIRD PARTY LIABILITIES: In the event that your booking with Your Golf Travel involves the use of services from a third party e.g. a flight, ticket, hospitality then the liability associated with your booking will be based on the value of the pre-payment made to a third party as part of the booking in order to confirm these services. These terms associated with this genre of booking are available on request and are outside Your Golf Travel's standard booking terms. Back to top |
| Extras |
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| Please note that all extra's consumed on site such as Food, Drink, Entertainment, Spa Treatments and Transport must be paid for by you and your booking with Your Golf Travel Limited only includes the package set out in your confirmation email and invoice. We accept no liability for any charges you consume on site in relation to any extras outside of your package. Back to top |
| Changes and cancellations by us |
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| Your Golf Travel Limited reserves the right to make changes to and correct errors on our website and in our brochure both before and after bookings have been confirmed. Back to top |
| Force majeure |
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| Your Golf Travel Limited will not be liable for additional expenses incurred through travel delay, Acts of God, force majeure or events beyond our control. Force majeure is unusual and unforeseeable circumstances beyond our control such as war or threat of war, riots, civil unrest, terrorist activity, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions. Back to top |
| Your financial protection |
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| When you buy an ATOL protected air holiday package or flight from us you will receive a Confirmation Invoice from us confirming your arrangements and your protection under our Air Travel Organiser's Licence number 9851. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. Other non-air packages are insured by ABTA. Back to top |
| English Law |
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| Your booking with Your Golf Travel Limited and all matters arising out of it are governed by English Law subject to the UK consumers approval. Back to top |
| Lowest price guarantee |
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| - Applicable to new bookings only - Cannot be applied retrospectively - Only applicable to prices quoted by ABTA member travel companies - Proof of lower price must be supplied in writing prior to booking - Lower price must be for an identical package, including all accommodation and golf plus air and ground travel components - Lower price cannot include the use of any vouchers, promotions or loyalty schemes - Your Golf Travel reserves the right to withdraw the Lowest Price Guarantee or change its conditions at any time Back to top |
| Call Monitoring |
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| Calls may be recorded for training and monitoring purposes Back to top |
| Promotions |
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| 2012 Olympic Daily Deals - each deal only valid for the single date specified - lead booker must state 'Olympics 2012' at time of booking to qualify - cannot be applied retrospectively to existing bookings - cannot be combined with any other offer, promotion or voucher - not applicable to any Marriott property - bookings no longer meeting qualification criteria at time of final payment will no longer qualify and price may be altered accordingly Back to top |