Frequently Asked Questions

We love this question. We would ask this question if we weren't us.

The answer is very simple: we're professionals at this. And, because we're the biggest golf travel company in the world, we can leverage our unique partnerships with some of the best golf courses and venues around the world to make sure our customers get the best rate possible. We also do the heavy lifting for you. All the sourcing and booking of flights, organising of transfers, sorting tee times, rooms (and room upgrades). So give us your brief, your dream golf break or your weekend getaway idea and we'll sort it for you. Easy as one, two, tee.

We hold an ATOL licence (9851) which means that your money is safe when you buy a flight-inclusive holiday or certain flights from us. We are a Member of ABTOT. All the package holidays we sell are covered by a scheme protecting your money if the supplier fails. For more details on what is and isn't covered under these two schemes, please see our terms and conditions here.

If your situation changes and you are unable to travel to your destination due to the FCDO advising against all but essential travel and you have booked a package holiday we will help with making any alternative holiday. Any difference in price or non-refundable charges from our suppliers would still need to be paid by you.

For full details on cancellations please see section 7 of our terms and conditions.

There are several ways to make an enquiry with us. You can either go through our website, and submit an enquiry through one of the forms attached to our various packages. You can call us on 0800 043 6644. Alternatively if you've had contact with one of our Golf Travel Experts in the past, you can reach out to them directly.

If you make your enquiry online, we will reach out to you by phone or email to discuss your plans further. We will need a little more information from you, to tailor the experience to exactly what you're looking for. Then, we'll produce a quote for you. When you're happy with your quote, we'll proceed to booking stage at which point we take a deposit, and lockdown your tee times, flights and accommodation.

If you don't like the quote our Golf Travel Expert sends to you, let them know. We're here to help you on your way to a phenomenal golf holiday. We'll happily look at ways to change up the quote so it matches your requirements.

This depends on where you are travelling to. Deposits are usually £35 for UK & Ireland, £75 for Europe and £150 for Rest of World plus any additional deposits needed by our suppliers, including flight costs, which will be explained by your booking agent.

Your groups members don't need to get involved unless: A. they're paying directly for their share of the holiday or B. they want to. The easiest way to have your group involved is by downloading the YGT App, and adding them all to your booking so that they can see the itinerary and pay through the app if they need to. Otherwise, they can liaise with your designated Golf Travel Expert on payment/itinerary as needed.

Outside this, we'll liaise directly with the lead booker on details like passports, any travel documentation and payments.

Of course! We're all golfers, it has to be said, but when we go out to vet the courses and venues we play and stay at, we make sure to take in as much of the local area as possible. We've been whale watching, to the Superbowl, Camp Nau for , desert quadding, to the Moulin Rouge, hiking, dancing, fishing - we could go on.

If anyone in your group doesn't fancy golfing on one, or all the days, let us know and we would be happy to recommend some other activities for them.

Simple, tee times get booked up. But also, we get preferential tee times with a lot of our partner courses, which means other YGT travellers may get their slot booked before you do. Don't wait!

Yes, subject to availability with the venue(s) we can add people to your group. In order to help we need to know whether they will be added to the same current itinerary or whether they require any changes. This change can be requested via our Customer Experience Portal

If we are too close to your current date of travel, some suppliers may not allow a date change. However if our suppliers are happy for us to move the booking we can do so. We need to know your requested new date in order to make a change. All changes will come with a £25 date change fee and any increase in costs for your new dates will be passed along. This change can be requested via our Customer Experience Portal

Yes, subject to availability and any price differences you can upgrade your rooms, board basis or golf package. These changes will need to be checked by a member of our team and they will be in touch to confirm pricing and proceed with the change. This change can be requested via our Customer Experience Portal

Yes, subject to availability and any price differences we can alter the golf courses on your itinerary. If we are close to your current travel date there may be cancellation charges from the course(s) you no longer wish to play. These changes will need to be checked by a member of our team and they will be in touch to confirm pricing and proceed with the change. This change can be requested via our Customer Experience Portal

Yes, please let us know how many nights you would like to add on to the start or end of your trip and a member of the team will check the availability and price for you. This change can be requested via our Customer Experience Portal

Yes, please let us know which course and which tee time you would like to amend, including your preferred new tee time and a member of the team will check availability for you. Depending on the golf course there may be price differences throughout the day but these will be communicated to you.Yes, please let us know which course and which tee time you would like to amend, including your preferred new tee time and a member of the team will check availability for you. Depending on the golf course there may be price differences throughout the day but these will be communicated to you.

Unfortunately, you can only book selected UK & Ireland packages currently. These are some of our customer favourites! And, keep an eye out as we’ll be adding to that list very soon!

There will not be a difference in price between booking online and calling our Golf Travel Experts.

Of course! You will be able to see valid promotions under our Extra Yards section for each venue and package you are enquiring for.

Visa, Mastercard and Amex. You have lots of options Golfer!

Unfortunately not. You’ll have to give one of our lovely Golf Travel Experts a call on 0800 043 6644 or you can email us directly on sales@yourgolftravel.com.

Although we’d love to offer all of our packages online, we’re not there yet! Right now we’re making some of our favourite venues available. But there is more to come - stay tuned! For any other bookings, or for more options you can call our Golf Travel Experts a call on 0800 043 6644 or you can email us directly on sales@yourgolftravel.com.

While crafting your golfing trip, we look at all of the details. So for larger groups, we’d prefer to speak to you personally, so we can gather all of the important information to make your trip perfect. Call us on 0800 043 6644 or you can email us directly on sales@yourgolftravel.com.

Someone’s keen! We love your eagerness, but you can only book for 4 days from today’s date. Want to play sooner? Give our Golf Travel Experts a call on 0800 043 6644 or you can email us directly on sales@yourgolftravel.com.

You’re all booked in - amazing! To add any extras or additional information to your booking, please call our Golf Travel Experts on 0800 043 6644 or email us on sales@yourgolftravel.com.

Things change, we get that. We have a dedicated customer operations department who are here to help with any change requests on your booking, they can be contacted directly via the information provided on your booking confirmation.

You can find our cancellation policy in section 7 of our terms and conditions, which are here: Terms & Conditions. All cancellations would need to be requested via our Customer Experience Team.

For cancellations, our refund policy is laid out below. For other refund discussions please contact us to discuss:

More than 42 days prior to departure - Loss of full deposit paid (a minimum of 10% of the booking value) plus any additional cancellation charges from the supplier(s) (up to 100% of booking value).

41-29 days inclusive prior to departure - £50 administration fee per person plus loss of full deposit paid (up to 100% of booking value).

28-0 days inclusive prior to departure – Full value of booking.

If we are too close to your current date of travel, some suppliers may not allow a date change. However if our suppliers are happy for us to move the booking we can do so. We need to know your requested new date in order to make a change. All changes will come with a £25 date change fee and any increase in costs for your new dates will be passed along. This change can be requested via our Customer Experience Team

Refunds are processed within 14 days.

Yes, all cancellation requests must be made in writing by the lead passenger. Cancelling individuals off of a booking may impact the price of the remaining participants, this would be discussed with the lead passenger prior to the booking being amended. This change can be requested via our Customer Experience Portal

Deposits are non refundable and will be charged for a cancellation, should there be further cancellation charges for individual elements of your booking, such as flights, these will also be charged and a member of the team will confirm the amount.

Yes we can change the name on a booking. This will incur a fee if there are flights on the booking and this fee will be confirmed prior to your amendment being confirmed.

If the course is still open, play will go ahead as planned.
Wet or soft ground is considered part of normal playing conditions.
Wet weather can mean you are not allowed to use a buggy or a trolly, please follow the advice given to you by the course.
Before you play, if wet weather looks likely and you would like to see if it is possible to reschedule, please call us as soon as possible and we will do our best to help you with this

Please speak to the pro shop who will in most instances provide you with a voucher to return to play a round on a later date.
If they are unable to provide you with one straight away, please contact us and we will help arrange one for you if it is possible.

Play may be delayed until it’s safe to be back on the course again.

In very wet conditions, buggy and trolly use might be restricted.
If buggies are essential for you, and play looks like it may not be possible, please contact us before your trip via our Customer Experience Portaland we can discuss if it is possible to change your dates of play.

Choosing not to play when the course is open.
Soft ground or rain where the club keeps the course playable.
Golf played on temporary greens and / or tees, if considered playable, is non-refundable

We’ll always put safety first.
We’ll support you with obtaining a voucher to play again at a later date, if play is cancelled.
While we are always reliant on suppliers updating us on course closures, we’ll always look to keep you updated quickly and clearly on any potential changes to your trip

They are 12 months from date or issue if we are referencing gift vouchers, it may be worth explicitly stating gift vouchers to avoid any confusion.

Once you have made your booking, you will receive an email confirmation with all the details of your booking on it. You do not need to send the voucher to us.

Your Voucher will be mailed to you, this will be done the same day if ordered before 4pm (Monday – Friday), however we would advise you to allow three working days for postage.

Vouchers have the option to be sent to a different email or shipping address if required, the purchaser will still receive an emailing confirming the voucher details.

There is no restriction on how far out you need to book with your voucher, however it must be done so within the validity period of it, and we would recommend booking early to avoid disappointment.

Unfortunately not, however our expert sales team are on hand to offer assistance in booking any experiences, so please call us on 0800 043 6644 to make your booking.

It's very easy to redeem a voucher with us. Simply quote the unique voucher code with our Golf Travel Expert at the point of booking and they'll make sure that the voucher is used against the amount to pay, within the parameters of the voucher i.e. if it is a voucher for a discounted tee times, it will be redeemed against that. For any questions on the validity of your voucher, please check the correspondence on which you received your voucher.

A replacement voucher can be emailed through to you upon request. There will be a £5 charge for a replacement voucher to be mailed to your address.

Vouchers can be extended for £20 per voucher if requested before the expiry date stated on the voucher. The voucher will then be valid for an additional six months from the date stated on your initial voucher.

All Your Golf Travel vouchers are completely non-refundable.

Please contact our voucher team via our Customer Experience Portal and they will assist with your request. Replacement vouchers can be issued as stated above.

The EU is introducing a new digital system to record when people enter and leave the Schengen Area, travelling on a UK or non-EU passport. It’s called the Entry/Exit System (EES).

The system is due to begin on 12 October 2025

On your first trip, you’ll need to register on arrival by giving your fingerprints and having your photo taken at border control. This may take a little longer than usual and will replace the current system of manually stamping passports.

Your details will be kept for three years, so you won’t need to register again during that time. If you do enter the Schengen area again within this three year period, you will only need to provide a fingerprint or photo at the border upon both entry and exit.

Children under 12 don’t need to give fingerprints, but their photo may still be taken.

You’ll need to ensure, at least 28 days in advance of travel, that you have updated all passenger names in the Your Golf Travel App. You can also email any updates to cs@yourgolftravel.com. This way we can make sure the names of all travellers appear accurately in any documentation relating to your hotel accommodation.

The official government site with up to date information can be found here - https://www.gov.uk/guidance/eu-entryexit-system

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