We had 10 tee times reserved from 1.15pm & and also reserved 6 buggies(bearing in mind we booked this months ago) but the pro shop allowed a group of 16 ladies from the club to push in so we eventually tee'd of at 1.55. The groups in front of us were so slow meaning we waited on every single shot, completing 9 holes in 2 hours 50 mins!!! 16number of the group in front even stopped at the halfway house to 'chat' with no one on an open 10th tee,fairway & green. This was the final straw for me and my 4-ball(1st group out) so we walked in after 9 holes. As mentioned I had reserved 6 buggies, we only required 5 on the Sunday but one of our groups was left without one meaning they could not play(not great on a golf trip). Most of our golfers managed to play 18 holes in around 5 1/2 hours, but with the delay in teeing off we had to delay our dinner until 8.45pm instead of 8pm. The food was the only saving grace from the day, it was very nice with everyone complementing, unfortunately we then had to endurethe bar again with more delays.
The Monday started well with the breakfast provided, we tee'd of almost on time, we had all the required buggies, and the round took 4 1/2 hours which is fine. We had pre-ordered sandwiches, chips etc direct with the hotel but again this had not been communicated,so we had to wait another hour for the food.
The view of everyone that came on this trip is that the hotel was for whatever reason not prepared for our large group, apart from one young lady behind the bar, all other staff seemed not interested in our issues, no apologies from members of the pro shop.