Golfing fiasco! Just returned from an overnight family break booked with yourgolftravel .com. We have stayed at the main hotel several times and also in the Hunter Lodges. We were staying at the manor house this time which is a little tired decorative wise but rooms service, breakfast all fine. My husband and son were booked to play golf on the 2010 the first day and the Roman Road the following day. All fine until they turned up for their round at the Roman Road course. The day before, as they came off the 2010 course, the staff offered to clean their clubs and deliver them to the Roman Road ready for the next day. Service you would expect from an establishment like Celtic Manor. My husband said they were even attaching the red label to his clubs whilst they were still on his back as he was walking in. Fab!
Next morning they turn up at the Roman Road course 20 minutes before their tee off time and not the recommended 30 minutes, naughty naughty, but they were relaxed in the knowledge that their clubs would be waiting for them only NO GOLF CLUBS. Obviously the staff had to do a bit of chasing about to locate their clubs which meant they missed their tee off time. This was sorted but they were chastised by a staff member in white t-shirt with white hair who told them "well you should have got here sooner". The clubs duly turned up via shuttle bus with the driver removing them from the bus saying "well we weren't sure which course you were playing". So there was no explanation and no apology. The clubs weren't cleaned and the tags had been removed bizzarely!! My husband and son aren't the type to complain and I think in the moment they were just relieved to see their clubs safe and sound but on reflection after their round they quite rightly felt annoyed about the whole incident.