1. Before we confirmed our booking one of our party informed me that he had been advised, that it was necessary to drive between the hotel and the golf course, which is something we prefer not to do. As a result I did call you at the time and was reassured that this was not the case and that the course and the Hotel was on the same site as such no driving between the 2 points would be needed. It became apparent on arrival that this was unfortunately not the case and other than an excessively long walk of some 15 minutes or more, driving was in fact the only prudent way to get to the Golf shop to obtain cards, buggies and walk on to the tee. In addition the limited car park at the “Golf Club” made it extremely difficult to park, in fact on the last day eventually only made possible by a kind member of staff permitting us to park in a “None Parking” bay. The above made for a very stressful start particularly on the 1st day when we had limited time to get to the Golf Club after travelling.
2. On check in we were informed that there would be no Restaurant service for breakfast and that a pre-ordered continental breakfast would be delivered to the room in a paper bag! We had not been pre warned or advised by either Yourgolftravel or the Hotel in advance that this would be the case. The “excuse” given for this on arrival was “due to Covid”, however after eventually speaking to the Hotel Manager in the evening, she informed me that they had staff shortages due to an inability to recruit staff. Of course breakfast together as a group is an important part of the holiday, allowing an opportunity for social interchange and planning for the day ahead, delivery of a modest breakfast in the room of course denies this opportunity and was extremely disappointing.
3. It was evident that the operational arrangements between course and Hotel are “work in progress” as were a number of the hotel practises and procedures, for example being told that if we wanted to watch live sport on TV after golf there were a couple of local pubs we could drive to as the Hotel only had freeview!
4. Bar prices were felt by the group to be excessive, examples being £2 for a small 25g bag of crisps, £5.30 for a pint of beer and to add insult to injury a policy of “automatically” adding a 10% “Gratuity” charge to the bill even if you collected your drinks directly from the bar making what was already an over the top charge event more expensive!!
