Let's start with the good. Food, bar, staff, pool and steam room were excellent.
BUT our break was spoilt by our boiling hot room at the top of the hotel. Spacious enough with one tiny double window with only one opening, facing another building with similar windows. The internal bathroom had no extractor and on entering the bedroom for the first time an old squeaky ceiling fan was in action to little effect. We spent a very uncomfortable night, resulting in little sleep.
Having complained we were provided with two air conditioning units that did alleviate the atmosphere somewhat, but they were too noisy to have on at night, so we tried to sleep in hot, stuffy conditions. We saw other residents being provided with these units also, for the top floor.
The ground and first floor areas felt cool in comparison, but as soon as one started to walk up the stairs to the top, second floor the heat hit!
We understand it is summertime, but daytime temperatures outside last week were pleasant mid 20s centigrade and not excessive. Perhaps the location of the pool and steam room in the basement of our building was a factor, as everyone knows, heat rises. If so, the hotel should address the problem, instead of makeshift, ineffectual short term measures. Are the management and yourselves not concerned about repeat bookings? Also booking this golf break resulted in us staying in the lowest priced rooms presumably, but we would not book this again, which is a shame as we really liked other aspects of the hotel and it's location.
