Staff once we were at the hotel, lucy, libby and karen were great.
The booking staff and your golf travel sales rep were nothing more that appalling. We booked 3 nights at 2 specific lodges with hots tubs and plenty of space outside them for £279pp for 7 of us including, cooked breakfast, 2 course dinner and unlimited golf all seemed great until I contacted fingle glen directly and it appeared that the sales rep took his commission and hadn't bothered to book this for us at all after confirming all was good twice, we were given a much poorer located lodge, no hot tub, no cooked breakfast, no 2 course dinner and no customer service from either 'yourgolftravel' and fingle glen bookings team. the sales rep didn't even bother to book tee times which he had confirmed. it was our second trip to the course and due to dire service provided before arriving it will most probably have been our last