Rooms were good but we thought that the drinks and bar food was expensive and poorly stocked eg no snacks for hungry golfers. Plus the service was generally rather slow and inefficient. For example, we pre ordered our food for 7.30 each evening and took our seats on time and after waiting ended up going to the bar to get wine and wine glasses ourselves so we could share a drink! No one had come to check if we wanted drink or to explain that they were struggling to staff our table and apologise. The food was late coming out and we dad to remind the staff to bring us bread. There seemed to be lots of staff on but they had no idea how to look after their customers. Fully appreciate difficulties with staffing after Covid 19 but surely the odd experienced member of staff could ensure customers were updated re delays. After 4 trips here I will be looking to take us elsewhere next year.
Reasons to Visit Macdonald Hill Valley Hotel, Golf & Spa
Two courses on-site designed by Peter Alliss and Dave Thomas
Located in the countryside, only 1 hour from Liverpool on the border of Wales
On-site spa facilities and luxury 4* accommodation
Situated in the lush English countryside, close to the border with Wales, Macdonald Hill Valley Hotel, Golf & Spa has both first-class accommodation and outstanding golf, the ideal spot for a UK golf break.
Hill Valley is fortunate to be the home of two excellent championship courses, the Emerald and the Sapphire, which have matured nicely since their inauguration in 1975 and are integral to Hill Valley's reputation as a fantastic golf resort.
Located less than an hour’s drive from Liverpool and Stoke-on-Trent, Hill Valley can be easily accessed by car from most of the UK. The hotel at Hill Valley has recently undergone a £10 million investment programme, now a truly opulent four-star hotel, with the highest level of customer service. Two bars, a pool, a spa and The Borders Restaurant complete this fantastic golf hotel.