really nice hotel rooms were huge and comfortable menu in restaurant wasn't huge but for one night good enough

The worst hotel experience I have ever had. Here are some of the low-lights: Despite travelling all morning and arriving about midday, we had to wait around for 30-45 mins to check in. On Friday evening we came down for dinner about 8pm. We had booked and reserved a table in the restaurant. We were told that there would be a wait of about an hour and a half. Whilst inconvenient, we accepted that, took the menus handed to us and went outside to enjoy a drink. About 45 mins later the chap that gave us the menus and reserved the table said they would no longer be serving food. A first for me in any hotel that I have stayed in in any part of the world. We were forced to get a taxi to the nearest town. The cost was around £150 not to mention the time and inconvenience. On the Saturday my party of 4 arrived at breakfast to chaos. There was 1 person running around trying to clear tables show guests to their seats and deal with any questions. About 20 or so members came in and helped themselves to the breakfast buffet and cleared it out meaning we had to wait for 10-15 mins whilst stocks were replenished. The breakfast was very average and the bacon was practically raw. There was stale coffee in a large canteen and the "hot" water for the tea was luke warm at best. The room was average with no air conditioning and a window that opened approx 2 inches. The staff were quite pleasant and apologetic but there was simply just not enough of them to do the job. I shall be asking for a full refund as my two days away were completely spoiled by such shoddy treatment. Apalling. I also know were were not alone - anyone I spoke to said the same thing about the service.

This was our 3rd visit to the hotel but the 1st since it has become part of the Britannia chain. In the past as a Marriott hotel, we have had a superb time. The food was great in the past as was the hospitality.When we arrived and went up to our rooms, we noticed that the corridors were lined with empty beer and wine glasses, which were still there on our departure. Dinner was pretty average on the Friday evening but served quite quickly, which was a different story all together on the Saturday when we had been sat down for an hour and only had our main course. I had ordered taxis for us to go out and had to change those times and then had to leave before the desserts came out as the taxis we had reordered for half an hour later had arrived. This was totally down to a staff shortage and lots of other guests were complaining as well. We had a bit of a fright when we went down for golf on the Saturday afternoon for our 3 tee times only for the guy in charge to tell us that we were not on the list for that day or the next. I had to go back to my room to get the details to show him. He then managed to squeeze us in at a later slot for both days. The course was great and in very good condition but due to the experience at the hotel we would probably not stay there again. I just want to add that any problems were down to the hotel and communication between departments and completely out of Your Golf Travels hands.

Lovely welcome from the reception team. Rooms were comfortable with large twin beds. The sports bar was just fine, this goes out onto a patio area over looking the 18th green Staff were all very friendly and helpful Breakfast was buffet style and gave us plenty of choice

We were very disappointed in our stay at this hotel. Although the rooms were clean and comfortable, we found the food and drink available to purchase expensive. We had a very poor experience with our evening meal. The service was very slow, as a group of 12 people only 7 starters arrived initially. We had to wait a further 30mins for the remaining 5 starters, that had to be sent back as the soup was cold. When we got our main courses 90 mins after sitting down, the food was dry and disappointing. The hotel was not keen to offer any compensation to our group for this very poor meal.

Overall hotel ok looked tired

Wonderful enviroment apart from my room mate who opened the window

Our weekend away with friends (4 golfers in all) at Meon Valley was very enjoyable...despite the weather! We were fortunate enough to play the championship course at Meon Valley on the Saturday. This is a good test of golf for all levels of golfers, with some stunning par 3 holes and some dog leg holes which were really challenging. At Meon Valley it’s more about where to put the ball rather than simply standing up and blasting it!

The hotel was great value for money – dinner was well served, there was a good choice on the menu, wine was a little pricey, but overall the dining experience was very good. Breakfast was a feast, with anything and everything you could think of to choose from!

The people at Your Golf Travel were great to speak to, knowledgeable and very responsive to our requirements (Golf, beer, food, bed, more golf!). It’s always reassuring when everything clicks into place and we will certainly be in contact with you guys for our next golf break.