The welcome when we arrived was very warm and friendly. We arrived hours before check-in but they quickly provided a place for us to stay and freshen up, have breakfast. There was always someone available to help with directions and questions. Our family suite was amazing and the cleaners always had a surprise decoration on the bed; heart-shaped rose petals, Loved the free minibar which was stocked up daily We had a choice of 5 restaurants and we tried all. The 2 buffet restaurants were amazing with a huge selection of dishes and the friendliest of staff. The 3 a la Carter restaurants: steak and grill,Italian,sea food, all had an amazing menu. There are 3pools which are clean and not crowded with nice deck chairs and beautiful cabanas and drinks,fruits and snacks were always available Also hotel provides a free coach to and from the mall of Emirates. We didn't have time to try the Spa. But lawn tennis court was available and fun exercise workouts by the pool. Suggestion for improvement will be to have activities for teens(there's a toddler play group but nothing for teenagers).