We booked 4 twin rooms for a party of 8 male golfers. When we arrived at the hotel as agreed for ab2pm check in I was told we had been upgraded to 4 double rooms; I was told this was for our benefit as the rooms had a bedroom and seperate lounge. What it appears had realy happened was they had no twin rooms available. When I challenged that as 8 male guests we would not accept a single double bed for each of the 4 rooms. After some discussion the check in staff they would have a single cot bed put into the lounge area of each room. While this got over the issue of just 1 bed in the room the single bed was very poor and not to a standard I would expect to sleep in at any hotel. Then we had further delays in accessing our rooms with the last 2 rooms being allocated after 4.30pm. I did complain to no avail however having given my review of the hotel I have received an email from a senior manager at the hotel accepting full responsibility and acknowledging the poor standard of accomdation and service. The only consolation this did not detract from the enjoyment of the week made up by the great quality of the golf.
Media Rotana is a luxury 5-star hotel ideally suited in the new buzzing area of Dubai, but at the same time has exceptional value. Set in an ideal location, with easy access to the major shopping malls and within 30 minutes of the Dubai Airport. The hotel also features over 500 spacious rooms and suites designed with international flair, making it a perfect venue to suit all.
In terms golf, the Media Rotana is only 5 minutes from Emirates Golf Club which is home to the European Tour host the Majlis Course with spectacular backdrop views of the Dubai skyline. The hotel is also within close distance of the newly opened Dubai Hills Golf Club.