We have stayed at several 5* hotels in Marrakech and this was by far the worst! The hotel itself was good and was convenient for most of the golf courses we played. However the service was poor and the staff while not unfriendly were not as friendly or helpful compared with the other hotels. For example we asked at least 4 times for more wardrobe hangers and never received them. No slippers were left in the room but the room maid did provide them when we asked. Milk, sugar etc in the room were not topped up and we had to ask for them each day. The Concierge was an exception as all the personnel there were good. The toilet rolls were of very poor quality, certainly not 5*. No town plan was available at reception and we were told to buy one in the hotel shop. Never had that before. The food was reasonable but the same every day. For'all in'booking not what we would expect. On our previous 'all in' experience at the Riu Tikida Garden Hotel, this was not a problem and that was only 4* The worst feature however was our treatment over the Mini Bar in the room. We made friends with two other golfers in the hotel who left several days before us. On the morning they left they told us that the hotel had tried to charge them for 2 bottles of water from the mini bar and warned us to watch out for this as although they refused to pay it was an unpleasant experience. The night before we left I checked at reception to be told that we owed for 2 bottles of water from the mini bar. Each day the hotel put two bottles of water in our room (not in the mini bar) so why on earth they thought we would use those in the mini bar beats me. I told them that they were wrong and they said they would check. I told them I didn't care what they did but I was not paying for something we hadn't had. We normally tip the staff either direct or via reception when we leave but on this occasion we ignored reception and tipped only the Concierge. We at first thought that either the hotel system for checking minibars was not fit for purpose or they had dishonest staff but discounted the latter as they would have to be in collusion with the Management. In the end we concluded that the Management were just trying to rip us off! The whole experience at the hotel seemed to revolve around extremely poor management and we would certainly not consider going back to this hotel. As a matter of interest that was the final comment made by our golfing friends when they left.
Kenzi Menara Palace
The Kenzi Menara Palace is an All Inclusive Premium Resort which is nestled in the middle of a 10-acre park in Marrakech, just 10 minutes from the Jamaâ el Fna Square.
Its Red City location is also convenient for easy access to all of the best golf courses in the area – making it the perfect accommodation base for a golf holiday in Morocco.
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Accommodation at Kenzi Menara Palace
Guestrooms at the Kenzi Menara Palace are designed and decorated with the traditional bright colours of Morroco and also feature a balcony with breathtaking views of the Atlas Mountains. The rooms also have great facilities which include air-conditioning, complementary Wi-Fi access, large comfortable bed, personal safe and spacious en-suite bathroom.
There are a number of dining options at the hotel including the international restaurant ‘Terrasse de l’Insensé’ and a traditional Moroccan restaurant. You can also take advantage of the poolside snack bar and hotel piano bar if you’re looking for a light snack or refreshment.
The Spa by Terrake is the perfect place to relax and recuperate after a day on the fairways. The unique spa facility houses six treatment rooms, three scrub & shower bath rooms, sauna, Turkish bath, gymnasium, fitness room and even a hairdresser!
The conveniently located Kenzi Menara Palace is also within walking distance of the Al Mazar shopping centre and Pacha nightclub – for those wishing to make the most of Marrakesh’s renowned nightlife.
Free parking is available and there is also a complementary shuttle service to the city centre provided by the hotel.
Well appointed hotel amd well located for golfing trips. Exceĺlent pool and gym. Decent albeit a little repetitive food and good selection of wine and drink for the all inclusive package. Negatives: surly and pretty unhelpful hotel staff - especially reception staff. Smoking is allowed thoughout the hotel which seemed excessive as the weather was nice enough for.smokers to go outside to smoke! Widespread use of insence burners mitigated the impact of the smoke. Avoid the Moroccan restaurant: aweful service (like Fawlty Towers!) Little choice and pretty inedible food - stick to the buffet in the main restaurant. Massage and hammam recommended!
We are thankful we booked all inclusive because there were no local bars or restaurants in the location. Hotel very clean with spacious pool area in relaxing grounds. We found the choice of food was plentiful but lacked quality. Unfortunately we contracted stomach problems following a week and only ate/drank in the hotel. Hotel room a bit dated and in need of update. Not English 5 star quality. Nowhere near the standard/ quality previously enjoyed at Aphrodites Hills in Cyprus which is really our benchmark.
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